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Unable to receive calls
Can’t get calls on your digital home phone? Try our tips and tools to get it working.
DETAILED STEPSTips to restore incoming calls
- Make sure any cordless phones have power.
- Check that all cords are securely connected to your Wi-Fi® gateway.
- Restart your Wi-Fi gateway by unplugging it from the power source (this will temporarily interrupt your AT&T Internet and TV services). Plug the power cord back in and wait for the gateway to power up.
- If you’re able to call out, have a friend call your phone as a test.
Verify call forwarding is off
Still having issues? Make sure call forwarding isn’t activated.
- Go to your Account overview and select My digital phone.
- Choose My voicemail & phone features and then Phone Features.
- Select All Call Forwarding.
- Make sure Off is selected.
- Select Save.
Tools to help phone issues
From your tablet or PC
Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues.
From your TV
If you have U-verse TV service, try the Troubleshoot & Resolve tool on your TV. Using your remote control:
Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues.
From your TV
If you have U-verse TV service, try the Troubleshoot & Resolve tool on your TV. Using your remote control:
- Press Menu and then Help.
- Select Troubleshoot & Resolve and then Voice.
- Choose your issue and press OK.
- Follow the prompts.
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