Unable to receive calls

Calls not getting through to your AT&T Phone or AT&T Phone - Advanced? Try our tips to get them working.

Tips to restore incoming calls

Make sure any cordless phones have power.
Confirm required cords are securely connected to your Wi-Fi® gateway or All-Fi Hub.
Restart your gateway or hub. Unplug it for 30 seconds and then plug it back in. This will interrupt any services connected to the internet.
Phone a friend, if you can make calls. Then, have them try and call you back as a test.

Verify call forwarding is off

Still having issues? Make sure call forwarding isn’t turned on.

Go to your myAT&T account overview and select My digital phone.
Choose My voicemail & phone features and then Phone Features.
Select All Call Forwarding.
Make sure Off is selected.
Select Save.

Want more help options? Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues.

Tips to restore incoming calls

Make sure any cordless phones have power.
Confirm cords are connected between your phone and your AP-A device.
Check the phone port indicator on the back of the device. It should be solid green (for ready) or slow flashing green (for ringing or ongoing call).
If it’s fast flashing green, call AT&T Customer Care at 866.328.8559. When prompted, say AT&T Phone – Advanced, then Technical Support.
Reset your AP-A device. Quickly press and release the red RESET button on the back.
Check your wireless connection. If you’re using wireless only, the cell strength indicator should have two or more bars. If it doesn’t, try moving it to different location in your home – higher floor or closer to a window.
Phone a friend, if you can make calls. Then, have them try and call you back as a test.

Make sure call forwarding is turned off

From your handset

All Call Forwarding: Press *73#
Busy Call Forwarding: Press *91#
No Answer Call Forwarding: Press *93#

From the Phone Portal

Go to the AT&T phone portal. Sign in with your member ID.
Scroll to and select Phone features.
Select Features, then Call Forwarding.
Make sure any Call Forwarding options are OFF.

Last updated: June 10, 2025

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