Tips to restore incoming calls
- Make sure any cordless phones have power.
- Confirm required cords are securely connected to your Wi-Fi® gateway or All-Fi Hub.
- Restart your gateway or hub. Unplug it for 30 seconds and then plug it back in. This will interrupt any services connected to the internet.
- Phone a friend, if you can make calls. Then, have them try and call you back as a test.
Verify call forwarding is off
Still having issues? Make sure call forwarding isn’t turned on.
- Go to your myAT&T account overview and select My digital phone.
- Choose My voicemail & phone features and then Phone Features.
- Select All Call Forwarding.
- Make sure Off is selected.
- Select Save.
Want more help options? Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues.