Unable to receive calls

Can’t get calls on your digital home phone? Try our tips and tools to get it working.

Tips to restore incoming calls

  • Make sure any cordless phones have power.
  • Check that all cords are securely connected to your Wi-Fi® gateway.
  • Restart your Wi-Fi gateway by unplugging it from the power source (this will temporarily interrupt your AT&T Internet and TV services). Plug the power cord back in and wait for the gateway to power up.
  • If you’re able to call out, have a friend call your phone as a test.

Verify call forwarding is off 
Still having issues? Make sure call forwarding isn’t activated.
  1. Go to your Account overview and select My digital phone.
  2. Choose My voicemail & phone features and then Phone Features.
  3. Select All Call Forwarding.
  4. Make sure Off is selected.
  5. Select Save.

Tools to help phone issues

From your tablet or PC
Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues.

From your TV
If you have U-verse TV service, try the Troubleshoot & Resolve tool on your TV. Using your remote control:
  1. Press Menu and then Help.
  2. Select Troubleshoot & Resolve and then Voice.
  3. Choose your issue and press OK.
  4. Follow the prompts.
Last updated: December 7, 2022

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