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Get help with your digital phone service
Having trouble with your digital phone? Try our step-by-step help tool or review some handy tips to get your phone working correctly.
GUIDED PROCESS
Troubleshoot phone service issues
Go to the Digital phone support page and choose Fix an issue to get help with your phone service. Have your user ID and password handy for more personalized support.Fix it now
INSTRUCTIONS & INFOTips to fix digital phone issues
Activate your service
If you have recently had digital phone service installed but can't make or receive calls, complete the activate step outlined in your Voice Activation Guide (PDF, 853KB). This step is required and key to activating your service.
Reset your Wi-Fi gateway
Sometimes, restarting your home Wi-Fi® gateway helps fix issues. Please note this will interrupt all AT&T services including TV.
Reset your Power Supply Unit
If your service is supported with a Power Supply Unit (PSU with battery backup often located in the garage or closet near an outside wall), then you may need to:
If you have recently had digital phone service installed but can't make or receive calls, complete the activate step outlined in your Voice Activation Guide (PDF, 853KB). This step is required and key to activating your service.
Reset your Wi-Fi gateway
Sometimes, restarting your home Wi-Fi® gateway helps fix issues. Please note this will interrupt all AT&T services including TV.
- Unplug the power cord for two minutes.
- Plug the power cord back in and wait for the gateway to fully power up.
Reset your Power Supply Unit
If your service is supported with a Power Supply Unit (PSU with battery backup often located in the garage or closet near an outside wall), then you may need to:
- Press the red Reset button on the side of the PSU to reset the service. Make sure you don't press the Reset button for more than nine seconds. If you do this, you might reset the outside unit to the factory default settings, which means you will lose your personal settings.
- Wait two minutes for the indicator lights to blink on the Wi-Fi gateway, and then check to see if your voice service is working.
Troubleshoot & Resolve from your TV
If you have U-verse TV service, you can use the Troubleshoot & Resolve tool on your TV. With your remote control:
- Press Menu and select Help.
- Choose Troubleshoot & Resolve and then Phone.
- Select your issue and press OK.
- Follow the prompts.
