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Get Apple warranty support in U.S. territories

Find help troubleshooting your Apple device or completing a warranty exchange in Puerto Rico or the U.S. Virgin Islands.


Warranty support for Apple devices in U.S. territories

Before you visit an AT&T store for help with your wireless or AT&T PREPAID (formerly GoPhone®) Apple device:

AT&T locations for Apple device support

Want help troubleshooting your iPhone® or iPad®, or doing a warranty exchange in Puerto Rico or the U.S. Virgin Islands? You can get help at several AT&T stores. Be sure to bring your Apple device, power adapter, and any accessories related to the problem you’re having.

If you do a warranty exchange at one of these locations, your replacement device will be an AT&T Certified Restored device.

Puerto RicoU.S. Virgin Islands
AT&T Caguas (Degetau) Store
A-4 Ave Degetau
Urb San Alfonso
Caguas, PR 00725

AT&T Mayaguez Store
University Plaza Mall
Hostos Avenue
STE 109
Mayaguez, PR 00680

AT&T Santa Isabel Store
913 Carretera #153, STE 3
Santa Isabel, PR 00757
AT&T St. Croix Store
4500 Sunny Isle Shopping Center
Space # 19
Christiansted, VI 00820-4423

AT&T St. Thomas Store
Crown Bay Marina
STE 312
St. Thomas, VI 00802

Other replacement options

If you don’t have an Apple warranty, you still have options.

If you have wireless service, you can:

If you have AT&T PREPAID, you can:
Last updated: April 30, 2018

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