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- Support
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- Insurance & warranty
- Warranty
- Get Apple warranty support in U.S. territories
Get Apple warranty support in U.S. territories
Find help troubleshooting your Apple device or completing a warranty exchange in Puerto Rico or the U.S. Virgin Islands.
DETAILED INFOWarranty support for Apple devices in U.S. territories
Before you visit an AT&T store for help with your wireless or AT&T PREPAID℠ (formerly GoPhone®) Apple device:
- Use our Troubleshoot & Resolve tool to guide you through steps that can fix problems with your device or service.
- Verify that you have warranty coverage with Apple Support.
- See if there’s an Apple Retail Store or Apple Authorized Service Provider near you. Go to https://locate.apple.com/ and select Service.
AT&T locations for Apple device support
Want help troubleshooting your iPhone® or iPad®, or doing a warranty exchange in Puerto Rico or the U.S. Virgin Islands? You can get help at several AT&T stores. Be sure to bring your Apple device, power adapter, and any accessories related to the problem you’re having.
If you do a warranty exchange at one of these locations, your replacement device will be an AT&T Certified Restored device.
If you do a warranty exchange at one of these locations, your replacement device will be an AT&T Certified Restored device.
| Puerto Rico | U.S. Virgin Islands |
| AT&T Caguas (Degetau) Store A-4 Ave Degetau Urb San Alfonso Caguas, PR 00725 AT&T Mayaguez Store University Plaza Mall Hostos Avenue STE 109 Mayaguez, PR 00680 AT&T Santa Isabel Store 913 Carretera #153, STE 3 Santa Isabel, PR 00757 | AT&T St. Croix Store 4500 Sunny Isle Shopping Center Space # 19 Christiansted, VI 00820-4423 AT&T St. Thomas Store Crown Bay Marina STE 312 St. Thomas, VI 00802 |
Other replacement options
If you don’t have an Apple warranty, you still have options.
If you have wireless service, you can:
If you have AT&T PREPAID, you can:
If you have wireless service, you can:
- File an insurance claim (you must have AT&T Device Protection).
- Upgrade your device.
- Activate a bring-your-own-device on our network.
If you have AT&T PREPAID, you can:
- Shop online for a new device.
- Activate a bring-your-own-device on our PREPAID network.
Last updated: April 30, 2018
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