Get Apple warranty support in U.S. territories

Find help troubleshooting your Apple device or completing a warranty exchange in Puerto Rico or the U.S. Virgin Islands.

DETAILED INFO

Warranty support for Apple devices in U.S. territories

Before you visit an AT&T store for help with your wireless or AT&T PREPAID^℠ (formerly GoPhone^®) Apple device:

Use our Troubleshoot & Resolve tool to guide you through steps that can fix problems with your device or service.
Verify that you have warranty coverage with Apple Support.
See if there’s an Apple Retail Store or Apple Authorized Service Provider near you. Go to https://locate.apple.com/ and select Service.

AT&T locations for Apple device support

Want help troubleshooting your iPhone^® or iPad^®, or doing a warranty exchange in Puerto Rico or the U.S. Virgin Islands? You can get help at several AT&T stores. Be sure to bring your Apple device, power adapter, and any accessories related to the problem you’re having.

If you do a warranty exchange at one of these locations, your replacement device will be an AT&T Certified Restored device.

Puerto Rico	U.S. Virgin Islands
AT&T Caguas (Degetau) Store A-4 Ave Degetau Urb San Alfonso Caguas, PR 00725 AT&T Mayaguez Store University Plaza Mall Hostos Avenue STE 109 Mayaguez, PR 00680 AT&T Santa Isabel Store 913 Carretera #153, STE 3 Santa Isabel, PR 00757	AT&T St. Croix Store 4500 Sunny Isle Shopping Center Space # 19 Christiansted, VI 00820-4423 AT&T St. Thomas Store Crown Bay Marina STE 312 St. Thomas, VI 00802

Other replacement options

If you don’t have an Apple warranty, you still have options.

If you have wireless service, you can:

File an insurance claim (you must have AT&T Device Protection).
Upgrade your device.
Activate a bring-your-own-device on our network.

If you have AT&T PREPAID, you can:

Shop online for a new device.
Activate a bring-your-own-device on our PREPAID network.