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Get help with your device

Trying to figure out how to use your smartphone? Having issues with your tablet? Choose from a variety of device support tools for help.

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FREQUENTLY ASKED QUESTIONS

How do I get help with my device?

How do I troubleshoot device issues?

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Support for older devices

Have an older device that isn’t covered in our online support tools? Check out the user guides for older devices.
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Support for devices you can’t find

Can’t find support for your device? Contact the manufacturer for help. Your device might not be listed because: 
  • You bought it from someone other than AT&T. 
  • It’s not one of our branded devices. 
  • Another carrier unlocked it.
  • It's more than 4 years old.
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Support for smartphones you brought to AT&T

Bring your own device (BYOD) smartphones are smartphones you purchased from someone else. BYOD phones are sometimes called non-stock or unlocked devices. Some BYOD phones can use our network services, like Wi-Fi Calling or AT&T Call ProtectSM.

Have service issues or questions? Contact your device manufacturer.
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