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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Manage wireless voicemail password Learn how to reset, change, or turn off the voicemail password for your AT&T Wireless or AT&T Prepaid phone. * * * By default, you must create and enter a password when you call to access voicemail. This helps prevent others from accessing your voicemail. You can: - __Reset your voicemail password:__ Choose this if you forgot your current password. - __Change your voicemail password:__ Do this if you know your current password and just want to update it. - __Select voicemail password requirement:__ Use this if you know your current password and you want to turn the password requirement on or off for your wireless number. (AT&T WirelessSM only) * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I reset my AT&T Wireless voicemail password? First, make sure you're in an AT&T wireless coverage area. If you’re not, you can’t update your voicemail password. 1. Go to [Reset my voicemail password](https://www.att.com/acctmgmt/wireless/reset-voicemail?tab=deviceoptions "Link opens in new window"). Sign in, if asked. 2. Choose __Switch__ if you need to change the phone number. 3. Select __Reset voicemail password__. Can I change my AT&T Wireless voicemail password? Yes, but you must know the current password and be in an AT&T coverage area. From your phone: 1. Press and hold __1__, then enter your __voicemail password__. 2. Press __#__ to skip to the __Main menu__, if you have messages. 3. Press __4__ for __Personal options__, then __2__ for __Administrative options__. 4. Press __1__ for __Password options__, then __1__ to __Change password__. 5. Follow the prompts to complete your change. __Good to know:__ If you have Visual Voicemail, access your Visual Voicemail screen and enter the new voicemail password when prompted. How do I turn my AT&T Wireless voicemail password on or off? You should keep your password on to prevent unauthorized access. But if you want to change your password settings, make sure you’re in an AT&T wireless coverage area. Then: 1. Press and hold __1__, then enter your __voicemail password__. 2. Press __#__ to skip to the __Main menu__ if you have messages. 3. Press __4__ for __Personal options__, then __2__ for __Administrative options__. 4. Press __1__ for __Password options__, then __2__ to __Turn password on__ or __off__. 5. Follow the prompts to complete your change. Can I reset my AT&T Prepaid voicemail password? Yes. Here’s how: 1. Call __800.901.9878__ (611 from your AT&T Prepaid phone). 2. Confirm or enter your __10-digit wireless number__, if prompted. 3. Say __More options__ when prompted. 4. Say __Account changes__, then __Reset PIN__. 5. Follow the prompts to reset your voicemail password. __FYI:__ After resetting your password, you won’t receive new voicemail messages until you create a new password. How do I create a new AT&T Prepaid voicemail password? To create a new voicemail password, make sure you’re in an AT&T Prepaid coverage area and use the AT&T Prepaid phone that had the password reset. If you were given a temporary password, don’t use it while creating a new password. 1. Access your voicemail by selecting and holding __1__ from the call screen. 2. Follow the prompts to create a new __7-to 15-digit voicemail password__. 3. When the password is created, press the __# key__ and hang up. 4. Turn your wireless device off and back on. 5. Attempt to access your voicemail again. If you're unable to access Visual Voicemail, try calling your voicemail box by selecting and holding __1__ from the call screen. * * * Last updated: December 9, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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