If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
Enter the eight-digit PUK code in your device.
Follow the prompts to create a new PIN code.
PUK2 or PUK blocked call operator
If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. To replace the blocked SIM card, call 800.901.9878.