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Change your AT&T PREPAID number

Learn how to get a new AT&T PREPAID (formerly GoPhone) number.


How to change your number

What to know before changing your AT&T PREPAID number

  • We’ll apply a change fee of up to $25 to your credit card or bank account.
  • Usage and call history for the old number will be lost.
  • Write down any important voicemail messages tied to your old number, as they won't transfer.
  • You need to create a new greeting for your new number.

Get a new number

You need to contact us to get a new AT&T PREPAIDSM number.

After changing your number

  • Any future-dated rate plan or add-on changes are lost. You need to set them up again.
  • There isn't a feature to provide callers with your new number. Callers dialing your old number will hear: The number you dialed is not a working number, please check the number and dial again.
  • Your myAT&T profile and Star Services codes reflect information for your new AT&T PREPAID number.
  • You'll be charged a daily fee for any usage on your AT&T PREPAID device, including the same day of the AT&T PREPAID number change. 
  • iPhone users: You must sync your device with iTunes. The Visual Voicemail feature won't work until this is complete.
Last updated: September 15, 2020

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