What to know before changing your AT&T PREPAID number
We’ll apply a change fee of up to $25 to your credit card or bank account.
Usage and call history for the old number will be lost.
Voicemail messages from your old number won’t transfer. Write down any important voicemail messages before you change.
Get a new number
You need to contact us to get a new AT&T PREPAIDSM number.
After changing your number
You’ll need to create a new voicemail greeting.
Any future-dated rate plan or add-on changes are lost. Make sure you set them up again.
There isn't a feature to provide callers with your new number. Callers dialing your old number will hear: The number you dialed is not a working number. Please check the number and dial again.
Your myAT&T profile and Star Services codes reflect information for your new AT&T PREPAID number.
You'll be charged a daily fee for any usage on your AT&T PREPAID device, including the same day of the AT&T PREPAID number change.
iPhone® users: You need to sync your device with iTunes. The Visual Voicemail feature won't work until this is complete.
Last updated: March 23, 2023
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