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How suspensions affect rollover

Learn how temporary suspensions impact Rollover Data and Rollover Minutes on your wireless account.


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How suspensions impact Rollover Data and Rollover Minutes

Make sure you have the right plan

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Rollover Data

If your plan includes Rollover Data:
  • If your account was suspended but is now restored, you can access your plan's allowance. You can also access the available Rollover DataSM from the prior cycle.
  • If a wireless number on an account is suspended, the remaining active numbers can access the plan's data allowance and the available Rollover Data.
  • If you temporarily cancel your wireless service due to military deployment, any accumulated Rollover Data will be lost. Your account won't accumulate more Rollover Data during that time.
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Rollover Minutes

If your plan includes Rollover Minutes®:
  • Your Current Rollover Balance continues to age while your account is suspended. Any minutes that aren't used within 12 billing periods will expire.
  • If your wireless service is suspended due to Federal Government transfer outside of U.S., your account won’t accumulate more Rollover Minutes during that time.
  • If your account is suspended at a reduced rate for vacation, your account won’t accumulate more Rollover Minutes during that time.
  • If you suspend service due to a lost or stolen device, customer request, or non-payment, your account will continue to accumulate more Rollover Minutes.
  • If you temporarily cancel your wireless service due to military deployment, any accumulated Rollover Minutes will be lost. Your account won't accumulate more Rollover Minutes during that time.
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