Has your AT&T Promotional Card been lost or stolen? Call the Rebate Processing Center at the phone number that applies to your card. They’ll cancel the card and mail you a new one with the remaining balance (if eligible).
What you need when you call You must provide the Rebate Processing Center with specific details to get a replacement. They can be found on your copy of the form you submitted. Details include:
- The name on your card
- The address associated with your card
- The wireless number associated with your card
- The IMEI number of the device associated with your card
- The purchase date of the qualifying device
Important info about requesting a replacement When you requesting a replacement, our rep:
- Must speak with the person whose name appears on the lost or stolen card
- Can only reissue a replacement card to the person whose name appears on the lost or stolen card
- Won’t replace an expired card
Find the phone number for your AT&T Promotional CardUse the chart to find the correct phone number for your AT&T Promotional Card. The Rebate Processing Center is open Monday - Friday, 8 a.m. to 8 p.m. ET.
| Rebate Processing Center phone numbers |
| The first 4 digits on your AT&T Promotional Card | Call |
| You don't know | 866.852.8617 |
| 4745 or 4870 | 800.808.4584 |
| 4529 or 4743 | 866.297.3611 |
| 4330 | 800.830.1208 |
| 4750 | 800.657.6339 |