Change or reset your AT&T Prepaid PIN or password

Forget your password? Want to change your PIN or password? Learn how to update both.

FREQUENTLY ASKED QUESTIONS

Password requirements

Make sure your password:

  • Is 6-24 characters
  • Is not the same as your ID.
  • Has a mix of letters, numbers, and special characters using:
    • Uppercase and lowercase letters
    • Numbers
    • Special characters: underscore (_) and hyphen (-)

FYI: For a more secure password, avoid using personal details that are easy to guess. Plus don't use simple words or obvious easy patterns like 123456 or abcdef.

Last updated: November 25, 2025

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