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Reset passcode for your wireless account

You can change your wireless account passcode or reset it if you don’t know it.  Keep in mind, your passcode isn’t the same thing as your sign-in or voicemail password.


Change or reset your passcode

Do you know your passcode and want to change it?

  1. Go to Profile.
  2. Choose your wireless account from dropdown, if applicable.
  3. Select Sign-in info. 
  4. In the Wireless passcode section, select Get a new passcode.
  5. Follow the prompts to enter and submit your new passcode.

Requirements for security passcode changes

  • Must be a 4- to 8-digit number. (This is a new requirement. Your current passcode may contain letters.)
  • Can’t have letters, spaces, or symbols.
  • Can’t contain sequential numbers, like 1-2-3-4-5-6-7-8.
  • Should be a hard-to-guess number that’s not similar to your phone number, birthday, or Social Security number.
  • Should be memorized or stored in a safe place.
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Do you want to reset your passcode so you can sign in?

  1. Go to myAT&T and enter your ID and password.
  2. On the Confirm security passcode page, select Get a new passcode.
  3. Follow the prompts to enter and submit your new passcode.

Sign in without your wireless account passcode

  • During sign-in, you can enter the wireless account passcode and check Turn off extra security. This removes the extra security from your wireless account so you don’t have to enter the passcode next time. Learn more about extra security.
  • If you have accounts other than wireless linked to your ID, you can sign in without the wireless account passcode. Just check Skip passcode and don’t manage this account today to sign in and manage your non-wireless accounts.
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Wireless account passcode vs. sign-in password

Check out the differences between your wireless account security passcode and the password you use to sign in.

Your wireless account security passcode
Your sign-in password
Heads up: If your wireless service is or was combined with your AT&T Internet, U-verse TV, or DIRECTV service, your account has a different kind of passcode you won’t use online. Learn more about the passcode for a combined account.
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