Learn how to restore AT&T PREPAID (formerly GoPhone) service for a suspended phone, device, or account.
Choose why a device or an account was suspended
Lost device or voluntary suspend You need to be signed in to complete these steps using your 10-digit wireless number and password. Your initial password is the last four digits of your wireless number.
Go to My Device > Report a Lost or Stolen Device.
Select Report Device Found.
Stolen phone or device
If the suspended AT&T PREPAIDSM device is also blocked, the person whose name is on the bill needs to contact us to remove the block.
If you’re outside of the AT&T network, it may take up to 24 hours for the device to be unblocked.
Military Contact us to reactivate service upon your return to the U.S. When reactivating service, you need to choose from currently available plans and add-ons.
Hospitalization or incarceration Contact us to reactivate service when you’re released.