Check for water damage
To check if your Galaxy S7 active has water damage:
- Remove the SIM card tray.
- The Liquid Damage Indicator (LDI) is located inside the SIM tray slot. It is a small white square block with red “X” marks.
- If your phone is water damaged, the white box will be pink or red.
If you’ve already submitted an insurance claim for water damage, you may have your claim reversed. This would include having your deductible refunded and your claim reset. Call Asurion at 888.562.8662