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Use the AT&T Call Protect app

Block spam and manage unwanted calls from telemarketers and more.

ArticleINSTRUCTIONS & INFO

Activate the service

Download AT&T Call Protect1 from the App Store or Google Play.2 Once it’s installed, make sure you’re eligible to use it. Here’s how:
  1. Open the app.
  2. Enter your wireless number, then select Continue. If you’re eligible, we’ll send you a free text with a PIN.
  3. Follow the prompts to activate Call Protect.

Heads up:
  • Learn about our free 30-day offer to try Call Protect Plus (available for first time users only).
  • You must have AT&T wireless service to use Call Protect.
  • If you buy a smartphone from another carrier or direct from a device manufacturer, it may not be eligible.
  • AT&T PREPAIDSM and FirstNet® SIM cards aren’t eligible.

Your AT&T Call ProtectSM service also includes AT&T Mobile Security. Learn how to protect your device from unsafe apps and more
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Manage Call Protect options

Enable Unknown Callers

Send callers you haven’t saved to your contact list directly to voicemail. Here’s how:
  1. Open the app and tap Block.
  2. Tap Unknown Callers and read the requirements for this feature.
  3. Tap Send to Voicemail.
  4. Tap Enable to agree to the terms. Your contact list will start uploading.
  5. Keep the app open until you see Unknown Callers set to Voicemail.

All other call categories or numbers you choose to block (like fraud and spam) will stay blocked. We’ll send all other numbers you haven’t stored in your contact list to voicemail. These numbers may include emergency responders.

Good to know:
  • You must have an active mailbox for this feature to work.
  • We’ll update any changes to your contact list every 24 hours for Android® devices and when the app is opened on iOS devices.
  • We’ll remove your contact list, from the cloud, within 48 hours when you turn off this feature by setting it to Allow.

Block Spam Risk calls

  1. Open the app and tap Block.
  2. Tap Spam Risk and choose Send to Voicemail or Block

Keep in mind:
  • We’ll send calls flagged as Spam Risk to voicemail or block them, based on your selection.
  • All other nuisance calls (private, account services, telemarketers, surveys, political calls, or nonprofit) will ring through with a warning if you don’t have a subscription to AT&T Call Protect Plus.

Add callers to your personal block list

  1. Open the app and tap Block.
  2. Tap My Block List then + or Add.
  3. Choose one of the following:
    • Enter a number: Type in the number you want to block and tap the block symbol.
    • Select from contacts: Check the box for the contact you want to block and tap the block symbol.
    • Select from your Call Protect call log: Check the box for the number you want to block and tap the block symbol.

Good to know:
  • You can only block callers who hide their caller IDs if you have Call Protect Plus.
  • We’ll still automatically block potential fraud calls. When private callers hide their numbers and the app flags those calls as fraud or spam, we’ll display those calls as 000-000-0000 on the caller ID.
  • If your phone has a block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list and vice versa.

Unblock callers

  1. Open the app and go to the Block tab (it’s a red circle with a slash through it).
  2. Find and tap on the call that was blocked.
  3. Select Unblock.

Turn off notifications

For iPhone:
  1. Go to your device Settings and select Notifications.
  2. Tap Call Protect.
  3. Toggle the Allow notifications setting off.

For Android:
  1. Open the app, go to the Options menu.
  2. Select Settings.
  3. Find Blocked Call Notifications and toggle off the setting.
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Report calls and other settings

Report calls
  1. Open the app and tap any entry from the call log to report.
  2. Tap Report then select the most appropriate call type.
  3. Describe the call you’d like to report.

Enable SIRI shortcuts (iPhone only)
Shortcuts include blocking the last call received, reporting a call as Spam and reporting a call as Fraud.
  1. From within the app take the actions to:
    • Block a call
    • Report a call as Spam
    • Report a call as Fraud
  2. Go to your device Settings and select Siri & Search.
  3. Under Suggested Shortcuts, tap the + option to add any Call Protect shortcut.
  4. Follow the prompts to complete set up of the shortcut.

Other settings
Open the app and select More to find other settings. You can delete your call history, manage your Call Protect subscription, and more.

See all important details
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Quick answer
FREQUENTLY ASKED QUESTIONS
Why did AT&T Call Protect stop working?
How do I report incorrect caller ID info on Call Protect?
How do I cancel Call Protect?

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