Remove a linked account from your user ID

Managing multiple accounts with one ID, and want to remove an account? Learn how to unlink individual accounts from your ID.

DETAILED STEPS

Remove an account

Before you start

First, make sure your account is paid in full. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.

Then, download any account info you’d like to keep. Learn how to:

Heads up: There are certain types of accounts you can’t remove. These include:

Suspended accounts
Combined accounts (multiple services on the same account number) – if you have primary online access. Learn about primary and secondary online access
U-verse^® TV or AT&T Internet accounts, if you have primary online access

How to remove

Go to your myAT&T Profile. Sign in if asked.
Scroll to My linked accounts.
Choose Remove this account for the account you want to unlink.
Select one of these, if asked:
- A secondary user to replace you as the primary user
- No one
Choose a new primary account, if asked.
Follow the directions to remove the account from your ID.

Last updated: April 8, 2022