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Enjoy the AT&T Device Help app

Use AT&T Device Help to manage your device and identify issues you can fix on-demand.


OVERVIEW

Learn about the AT&T Device Help app

The AT&T Device Help app is compatible with:
It guides you step-by-step through common questions with one-button fixes, tutorials, and videos. The app lets you:
  • Check at-a-glance health status
  • Get alerts and manage settings for battery, storage, and network problems
  • Receive on-demand, interactive help for device issues
  • View tutorials and videos on how to use your device

Use the app

Alerts and automated troubleshooting for Android devices
After running a device health check, you’ll see a status message. To get help and fix an alert, just select that alert and follow the prompts. The app guides you through how to fix the issue or provides quick-fix solutions.

Device settings
The dashboard displays your connection, app, and battery status. To manage each of these:
  1. Select the dropdown.
  2. Choose Connectivity, App Usage, or Battery Usage.
  3. View and manage your current settings.
Device tutorials and videos
You can watch 75 tutorials. To access a tutorial (and video if you’re on an Android), from the home page:
  1. Choose a content category or tap the Search icon.
  2. Select a tutorial or video to view.
Alerts for Apple devices
After running a device health check, you’ll see a status message. To fix an alert, just select that alert and follow the recommendation.

Device tutorials
You can review 75 tutorials. To access a tutorial from the home page:
  1. Choose a content category or tap the Search icon.
  2. Select a tutorial to review.

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