Enjoy the AT&T Device Help app

The AT&T Device Help app is compatible with:

• iOS devices running iOS 14 or later (download from the App Store)
• Android devices running Android 8.0 (Android O) or later (comes preloaded) Don't see it? Get it from the Play Store
  

It guides you step-by-step through common questions with one-button fixes, tutorials, and videos. The app lets you:

• Check at-a-glance heath status
• Get alerts and manage settings for battery, storage, and network problems
• Receive on-demand, interactive help for device issues
• View tutorials and videos on how to use your device

Alerts and automated troubleshooting for Android devices
After running a device health check, you’ll see a status message. To get help and fix an alert, just select that alert and follow the prompts. The app guides you through how to fix the issue or provides quick-fix solutions.

Device settings
The dashboard displays your connection, app, and battery status. To manage each of these:

1. Select the dropdown.
2. Choose Connectivity, App Usage, or Battery Usage.
3. View and manage your current settings.

Device tutorials and videos
You can watch 75 tutorials. To access a tutorial (and video if you’re on an Android), from the home page:

1. Choose a content category or tap the Search icon.
2. Select a tutorial or video to view.

Alerts for Apple devices
After running a device health check, you’ll see a status message. To fix an alert, just select that alert and follow the recommendation.

Device tutorials
You can review 75 tutorials. To access a tutorial from the home page:

1. Choose a content category or tap the Search icon.
2. Select a tutorial to review.