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Enjoy the AT&T Device Help app (for Android)
Use AT&T Device Help to answer your “how to” questions and keep your device running smoothly.
WATCH AND LEARN
OVERVIEWLearn about the AT&T Device Help app
The AT&T Device Help app is compatible with Android devices running Android 8.0 (Android O) or later and comes preloaded on most devices (check the AT&T folder). Don't see it? Get it from the Play Store
AT&T Device Help is an app tailored to your device that helps you learn to use the latest features as well as monitor your device’s performance. With the app, you can:
AT&T Device Help is an app tailored to your device that helps you learn to use the latest features as well as monitor your device’s performance. With the app, you can:
- Run a device health checkup
- Respond to alerts and manage settings for battery, storage, and connectivity issues
- View step-by-step tutorials across a variety of help topics ranging from setup, getting started, new features, and how to prepare for a trade-in
- Easily access account and other device-support sites
Use the app
Device health scan
The device health diagnostic tool gauges performance and offers recommended actions to support daily use.
Help topics
Access a variety of how-to tutorials and videos covering multiple topics that are customized for your device.
Check out Tips & trends to view in-depth and up-to-date information on trendy topics like Ads, Pop-ups, and Notifications or Cleaning Your Device.
AT&T account & services provides quick access to myAT&T so you can manage your account, view and pay bills, replace or activate devices, and much more.
More help and links provides access to att.com for help with troubleshooting, network/service outages, and customer forums.
Trade in your device provides the steps needed to prepare your device for a trade-in.
The device health diagnostic tool gauges performance and offers recommended actions to support daily use.
- Select Scan now to run the device health diagnostic tool.
NOTE: You will need to enable permissions associated with storage, location, and more the first time you run a device health checkup.
- Select the drop-down icon to view device health alert information.
- If an alert is present, select the alert to see what AT&T Device Help can do to help resolve the issue.
Help topics
Access a variety of how-to tutorials and videos covering multiple topics that are customized for your device.
- From the Device Help main screen, select View all help topics.
- Select the desired topic category, then select the desired tutorial topic.
NOTE: A tutorial topic with a Video icon
has a supporting video.
- Or from the Device Help main screen, select the Search icon
. - Select the Search bar, enter the topic or function you are curious about, then select the desired search result.
Check out Tips & trends to view in-depth and up-to-date information on trendy topics like Ads, Pop-ups, and Notifications or Cleaning Your Device.
AT&T account & services provides quick access to myAT&T so you can manage your account, view and pay bills, replace or activate devices, and much more.
More help and links provides access to att.com for help with troubleshooting, network/service outages, and customer forums.
Trade in your device provides the steps needed to prepare your device for a trade-in.
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