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- Mobile Security & Call Protect
- Protection with AT&T Mobile Security
- AT&T Secure Wi-Fi VPN for AT&T Mobile Security Plus
AT&T Secure Wi-Fi VPN for AT&T Mobile Security Plus
Get info on AT&T Secure Wi-Fi Virtual Private Network (VPN) available with AT&T Mobile Security Plus.
INSTRUCTIONS & INFOHow AT&T Secure Wi-Fi VPN protects you
This VPN security feature automatically checks each Wi-Fi® network connection before you connect your device to make sure the network is secure. Secure Wi-Fi VPN:1
Heads up: Secure Wi-Fi VPN is only available in the U.S. Not available while traveling abroad. It isn’t compatible with certain video streaming apps due to geographic restrictions, so that data bypasses or disconnects your VPN connection.
- Starts up and safeguards your data if you join an open (unsecured) domestic Wi-Fi network at restaurants, hotels, airports, and other similar places.
- Doesn’t start when you connect to a Wi-Fi network that it deems secure, like your home Wi-Fi network.
Heads up: Secure Wi-Fi VPN is only available in the U.S. Not available while traveling abroad. It isn’t compatible with certain video streaming apps due to geographic restrictions, so that data bypasses or disconnects your VPN connection.
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Enable and set up Secure Wi-Fi VPN
When you upgrade to AT&T Mobile Security Plus2, the app prompts you to enable the Secure Wi-Fi VPN. If you skipped that step:
When you connect to an unsecured Wi-Fi network, Secure Wi-Fi VPN lets you know it’s enabled for your Wi-Fi session.
Heads up:
- Open the AT&T Mobile Security app and go to the Wi-Fi Security tab on the home screen.
- Tap Enable Now next to Secure Wi-Fi VPN disabled.
- If you have an Android device, accept the device location.
- Add the VPN configuration request.
- Assign device permissions as needed by operation system for location services, the VPN connection, and phone access.
When you connect to an unsecured Wi-Fi network, Secure Wi-Fi VPN lets you know it’s enabled for your Wi-Fi session.
Heads up:
- You can find app updates in the Apple App Store or Google Play Store.
- If permissions aren’t assigned, the app features may not work as expected.
- You can find a list of device permissions and more details under AT&T Mobile Security's Terms & Conditions.
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Disable Secure Wi-Fi VPN
- Open the app and tap Settings.
- Scroll to Wi-Fi Security and toggle off.
This disables the Secure Wi-Fi VPN from launching whenever you connect to an open unsecured domestic network.
Known issues
- Some Wi-Fi hotspots require you to sign in to a portal with personal info like your email address or accept terms and conditions, even though the Wi-Fi connection appears to be connected. To try to fix the issue:
- Open your browser and type in the URL of the Wi-Fi hotspot you want to connect to) for example, starbucks.com)
- If that doesn’t work try something like google.com to try to make the portal open.
- When the portal opens, enter the required info to use the Wi-Fi hotspot. Once you complete the steps, the VPN will auto-connect.
- Have an LG device? Secure Wi-Fi VPN has a conflict with AT&T Wi-Fi Calling when using Airplane mode on some models. For all AT&T Wi-Fi Calling features to work, you should disable the Secure Wi-Fi VPN. Go to Settings in the AT&T Mobile Security app and toggle the VPN off when using Wi-Fi Calling in Airplane Mode.
- Secure Wi-Fi VPN sometimes connects to secured Wi-Fi hotspots. Just open the AT&T Mobile Security app to stop the VPN from running.
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