Your device is not supported at this time.
To use ZenKey from your Apple®
smartphone, make sure it has one of these operating systems:
- Apple: OS 11.0 or greater
- Android: 7.0 Nougat or greater
Your device is not supported at this time. If you have a qualified Android device, you may try to download a utility program that allows ZenKey to work.
Download the AT&T Login Helper
app or go to an AT&T store
to get a qualified SIM that’ll work with ZenKey. Error message:
We cannot confirm your identity with the information you provided. Please contact customer care at (866) 679-7139 for further assistance.
to reset your ZenKey ID.Error message:
Care code 205.52
Try signing in with ZenKey again. If that doesn’t work, enter your ID and password manually.