Get help with ZenKey

Choose the right ID to use with your ZenKey account
ZenKey checks for an AT&T user ID associated with the device you’re trying to sign up with.

• Don’t have an AT&T user ID for that device/number? ZenKey automatically associates with the ID you used when you signed up for ZenKey.
• Already have an AT&T ID for that device/number? Use the password for that ID. If you share that ID with someone else, they’ll have to create a new AT&T user ID. ZenKey doesn’t support shared IDs.

Set up or reset your AT&T user ID or password
Find out how to create your ID or reset your sign-in info

Enable ZenKey with your ID and password
Did you get a message asking if you want to enable ZenKey for an app? If you choose yes, the user ID you entered will link to your ZenKey. This lets you use your ZenKey to access that app or any other app where you use that same user ID.

Good to know: Have to change the email address associated with your AT&T user ID? 
Learn how to update your contact email

Error message: Your device is not supported at this time.
To use ZenKey from your Apple^® or Android^® smartphone, make sure it has one of these operating systems:

• Apple: OS 11.0 or greater
• Android: 7.0 Nougat or greater

Error message: Your device is not supported at this time. If you have a qualified Android device, you may try to download a utility program that allows ZenKey to work.
Download the AT&T Login Helper app or go to an AT&T store to get a qualified SIM that’ll work with ZenKey.

Error message: We cannot confirm your identity with the information you provided. Please contact customer care at (866) 679-7139 for further assistance.
Call 866.679.7139 to reset your ZenKey ID.

Error message: Care code 205.52
Try signing in with ZenKey again. If that doesn’t work, enter your ID and password manually.