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Enjoy the AT&T Device Help App (for Apple)

Use AT&T Device Help to answer your “how to” questions and keep your device running smoothly.

Video

WATCH AND LEARN


OVERVIEW

Learn about the AT&T Device Help app

The AT&T Device Help app is compatible with iPhones running iOS 14 or later and is available for download from the App Store.

AT&T Device Help is an app tailored to your device that helps you learn to use the latest features as well as monitor your device’s performance. With the app, you can:
  • Run a device health checkup
  • Respond to alerts and manage settings for battery, storage, and connectivity issues
  • View step-by-step tutorials across a variety of help topics ranging from setup, getting started, new features, and how to prepare for a trade-in
  • Easily access account and other device-support sites

Use the app

Device health scan
The device health diagnostic tool gauges performance and offers recommended actions to support daily use.
  1. Select Scan now to run the device health diagnostic tool.
      
  2. Select the drop-down icon to view device health alert information.


  3. If an alert is present, select the alert to see what AT&T Device Help can do to help resolve the issue. 

Help topics
Access a variety of how-to tutorials covering multiple topics that are customized for your device. 
  1. From the Device Help main screen, select View all help topics.

  2. Select the desired topic category, then select the desired tutorial topic.

     
  3. Or from the Device Help main screen, select the Search icon .
  4. Select the Search bar, enter the topic or function you are curious about, then select the desired search result.


More help and links
Check out Tips & trends to view in-depth and up-to-date information on trendy topics like Ads, Pop-ups, and Notifications or Cleaning Your Device.

AT&T account & services provides quick access to myAT&T so you can manage your account, view and pay bills, replace or activate devices, and much more.
 
More help and links provides access to att.com for help with troubleshooting, network/service outages, and customer forums.

Trade in your device provides the a link to check your device value and steps needed to prepare your device for a trade-in.

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