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Get info about unpaid device messages

Learn why you’re receiving a message about an unpaid device—and how to resolve the issue.


DETAILED INFO
You’re getting this message because you’re attempting to use a device that’s linked to another AT&T Wireless account with an active AT&T Installment Plan. This device isn’t authorized for use on a different AT&T Wireless account. Per the AT&T Installment Plan for this device, the device must be used with the AT&T Wireless service on the authorized AT&T account.
Quick answer
FREQUENTLY ASKED QUESTIONS

What should I do if I receive an unpaid device message? What should I do if I receive an unpaid device message?

What happens if I continue using the device? What happens if I continue using the device?

Can I check if a device is eligible for use on AT&T’s network? Can I check if a device is eligible for use on AT&T’s network?


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