Get info about unpaid device messages

Learn why you’re receiving a message about an unpaid device—and how to resolve the issue.

You’re getting this message because you’re attempting to use a device that’s linked to another AT&T Wireless account with an active AT&T Installment Plan. This device isn’t authorized for use on a different AT&T Wireless account. Per the AT&T Installment Plan for this device, the device must be used with the AT&T Wireless service on the authorized AT&T account.


Last updated: December 7, 2022

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