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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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You’re canceling the wireless line [[contact no]]. This won’t remove any other lines or phone numbers from your account.

It may take 3 - 5 business days to complete your request. We’ll reach out if we need more info.

Dear AT&T Back Office agent,Please cancel wireless service for account number [accountNumber] within 3 – 5 business days.<ol><li>Subscriber number: [subscriberNumber]</li><li>Reason for canceling: [reasonForCancel]</li></ol> Thank you for all of your hard work; you’re the best.

Please confirm that the following info is correct and select Submit request.

Please confirm that the following info is correct, enter your email address, and select Submit request.

It may take 3 - 5 business days to complete your request. We’ll reach out if we need more info. Please let us know why you’re canceling and select Submit request.

Dear AT&T Back Office agent,Please cancel internet service for account number [accountNumber] within 3 – 5 business days.Reason for canceling: [reasonForCancel] Thank you for all of your hard work; you’re the best.

Before selecting Submit request, please read the following info carefully.

You may lose other AT&T offers, discounts, or promotional credits when you cancel.

Dear AT&T Back Office agent,Please cancel the following add-on for account number [accountNumber] within 3 – 5 business days:<ol><li>Add-on: [addOnName]</li><li>Reason for canceling: [reasonForCancel]</li></ol> Thank you for all of your hard work; you’re the best.

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Use our device how-to instructions to get your device set up for the first time. Plus learn how to set up voicemail, email, and much more.

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Heads up: We don’t see a return in process. Review our <a class='deviceReturnMessage' href='https://www.att.com/wireless/return-policy/'>wireless return policy for new devices</a>

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Do you see the missing payment on another account?

Was the amount you paid posted to your bank or credit card account, or did you pay cash?

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

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