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How can I speed up my connection?

Learn how to speed up your connection when encountering slow surfing speeds.


ArticleINSTRUCTIONS & INFO

Speed up your connection

Note: The AT&T Support site contains help for your specific service type, your specific equipment, and the specific software that you use. Learn more about how our site works and how you can customize your settings.

There are many reasons you may be experiencing slow surfing speeds. Before you troubleshoot your connection, make sure the slow surf speed is not just happening on the one web page you're visiting.

Try browsing to a different web page. If you're experiencing slow speed with just a single web page, you should visit that page at another time. If the slow speed is occurring with more than one web page, try these steps:
  • Check your computer. Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.
  • Clear your cache (Temporary Internet Files) and/or cookies:
    1. Launch your browser.
    2. Press Ctrl+Shift+Delete.
    3. A menu will display. Select the type of items you'd like to clear.
    4. Select the Delete or Clear button, depending on your browser type.
    5. Close and re-start your browser.
  • Check your connection
  • Try the AT&T Self Support Tool. Our AT&T Self Support Tool detects problems and resolves connection issues.
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Additional Steps

If the above steps did not improve your connection speed, try these additional steps:
  • Scan your computer for infections. Make sure your antivirus and antispyware applications are up-to-date and also run a full-system scan.
  • Make sure you are only running one firewall.  Also try disabling your firewall to determine if it's causing your slow speed.
  • Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth.
  • Make sure your wireless network is set up for optimal performance. Keep your wireless gateway/router away from physical obstructions. Place the gateway/router in a central location, at least 3 feet away from other appliances.
  • If you are still having a connection problem, please visit our repair site to report and resolve your issue.
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