Get ready for your AT&T installation

As your AT&T installation date grows near, here are a few reminders to help you.

OVERVIEW

Quick tips for your installation appointment

Take a look at the following info before your installation date to assist with your upcoming appointment:

An authorized person at least 18 years of age must be present during the installation.
Installations take four hours depending on the number of TVs.
Move any objects blocking access to the phone and computer connections before the technician arrives.
AT&T will connect devices used on your former network to your new AT&T network. Keep in mind that we can't guarantee the functionality or compatibility of those devices. AT&T technicians are not authorized to troubleshoot third party devices.
In some cases, a connection or wiring that worked with another network may not work with your new service. Our AT&T technician will locate a spot with the strongest signal and suitability for AT&T equipment. If you prefer a different location, or if new jacks or upgraded wiring are required, additional charges may apply.
If you decide to cancel your installation order please call 800.321.2000 at least 48 hours in advance and follow the prompts to cancel. TTY Users, call 711 to place relay calls through your state local provider.
Make sure your AT&T equipment and network are working before canceling service with a previous provider.
Establish a method of payment for your new service, even if you have a payment method set up for AT&T. Existing payment methods will not transfer to your new account. If you need to change your installation date or time, please call us at least 24 hours in advance. TTY Users: Please call 800.651.5111.

Last updated: January 23, 2020