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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Internet AT&T Account Management Account & Profile Contact information - SMB

Find out how to reset your password or recover your ID.

Internet AT&T Account Management Account& Profile Forgot ID or password - SMB

Learn how to manage your account with myAT&amp;T.

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Find out how to manage your AT&amp;T service and return equipment.

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Get help with your Internet account and billing notifications.

Internet AT&T Account Management Account & Profile Notifications - SMB

Learn about managing sub-accounts and secondary account access.

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Read about AT&amp;T Internet Terms &amp; Conditions, early termination fees, and equipment replacement.

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Learn how to make changes to your Internet service.

Internet AT&T Account Management Account& Profile - SMB

Viewing, understanding, and questions about your bill.

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Learn about billing periods, charges, and how we calculate your bill.

Internet AT&T Account Management Billing & usage Billing - SMB

Find information on viewing and managing home Internet data usage.

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Read about charges and fees for your Internet service.

Internet AT&T Account Management Billing & usage Charges & fees - SMB

Explore your AT&amp;T bill with Internet service.

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Learn about adjustments and refunds to your bill.

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Learn how to make automatic payments on your Internet account.

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Learn how to pay your bill and enroll in AutoPay.

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Find out how to pay your Internet bill by mail.

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Learn about which payment methods we accept.

Internet AT&T Account Management Payments Payment methods - SMB

Explore ways to pay or get notifications about your bill.

Internet AT&T Account Management Payments Update payment profile - SMB

Internet AT&T Account Management Payments - SMB

Learn about AT&amp;T Internet plans and features.

Internet AT&T Account Management Plans & features - SMB

Get help managing your internet service and account.

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Get help understanding data transport basics.

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Explore AT&amp;T Dedicated Internet and AT&amp;T Data Transport services.

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Learn networking information for your gateway or modem.

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Learn how to prepare for your AT&amp;T installation and connect equipment.

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Get help understanding how to block pop-ups.

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Explore options for keeping your business, online information, and network secure.

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Learn about internet speeds and AT&amp;T Fiber.

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Find out how to troubleshoot your AT&amp;T Internet service.

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Get help resetting or rebooting your gateway, and more.

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Learn about internet error messages, operating systems, and more.

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Explore options to increase your online presence.

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Explore advanced network settings and information.

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Get help connecting to your Wi-Fi network.

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Find out how to manage your Wi-Fi network.

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Explore solutions, videos, and tools for managing your Wi-Fi network.

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Get help with your internet equipment, security, and apps.

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Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.

Internet

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https://services.att.com/kmservices/v2/contents/KM1227784?app-id=idpui

To better understand the User Permission chart, learn about: <ul><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227790" target="_self" title="Link opens in same window.">Who can manage your account online</a></li><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227554" target="_self" title="Link opens in same window.">Subaccounts with ordering permission</a></li></ul>

View the <a href="https://www.att.com/ecms/dam/att/consumer/help/pdf/User-permission-chart-0919a.pdf" target="_blank" title="Link opens in a new window.">User Permission chart (PDF, 219KB)</a> to learn about user permissions for the main functions on your U-verse TV and/or AT&amp;T Internet account.

User perminssions for Primary and Subaccounts

Understand the different kinds of users

User permission chart