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Add a Retail Authorized User

The wireless account owner or an online user can add a Retail Authorized User. An authorized user can manage the account in a retail store.

Learn how to add a Retail Authorized User online

  1. Go to Profile > Account users.
  2. If you have more than one account, select the wireless account from the dropdown at the top.
  3. In the Authorized users section, select Manage authorized users.
  4. Select Add an authorized user.
  5. Complete the fields to receive a verification code.

Authorized users and permissions

  • A wireless account can have up to 10 Retail Authorized Users. 
  • Retail Authorized Users are not required – adding them is up to you.
  • An authorized user can’t be changed, but you can delete and re-add.
  • Our user permissions chart shows the tasks authorized users can perform for a wireless account.
Last updated: January 8, 2024