Who can manage accounts in an AT&T store

The wireless account owner or a Retail Authorized User can manage the account at an AT&T store.

About account access in an AT&T store

In an AT&T store, either the wireless account owner or Retail Authorized User can manage the account. Retail Authorized Users are not required – adding them is up to you.
  • The account owner is the person who can identify themselves as financially responsible for the wireless account. This person’s name is on the bill and can perform any function for the account.
  • A Retail Authorized User is someone at least 18 years old who can perform certain functions that the wireless account owner can complete at an AT&T store. A wireless account can have up to 10 Retail Authorized Users.

The account owner or Retail Authorized User needs to meet these requirements to manage a wireless account in a store:
  • Must provide a valid government-issued photo ID, which includes a driver's license, passport, or alien Registration Receipt Card with photo
  • May be required to provide the wireless security passcode or other information

User permissions
Our user permissions chart shows the tasks Retail Authorized Users can perform for a wireless account. It also shows who can add or remove an authorized user.
Last updated: January 8, 2024