Have an active AT&T Installment Plan with Next Up and want to upgrade your phone? Get details on turn-in requirements—and see photos of what isn’t acceptable.
To turn in your smartphone early, you must:
Good to know: We check each smartphone to make sure it’s eligible to turn in. If your phone isn’t in good condition, we’ll charge you the difference between the remaining installment balance and the current value of your returned phone.
You still have options:
If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.
If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.
Damaged casing or frame
Missing keys or buttons
Broken camera lens
If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.