You must return your smartphone in good physical and fully functional condition. See the examples section for pics of smartphones you can’t turn it in.
You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.
Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and fully functional condition, we’ll charge you the remaining installment balance.
Examples of smartphones you can’t turn in
User locks - If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.
Physical damage -If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in. See these examples:
Damaged casing or frame
Missing keys or buttons
Broken camera lens
Modification or unapproved additions - If you added things to your phone, you can’t use it as a turn in. Examples include paint, decals, modified buttons, or other changes.
If you can’t turn in your smartphone
You still have options:
File an insurance claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file an insurance claim
Use the AT&T Trade-in program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the turn-in value of your phone. We determine the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we'll gladly recycle it for you. Start an AT&T trade-in online