Turn in smartphones with AT&T Next Up

Have an active AT&T Installment Plan with Next Up and want to upgrade your phone? Get details on turn-in requirements—and see photos of what isn’t acceptable.


What to know

To turn in your smartphone early, you must:

  • Have an AT&T Installment Plan with Next Up® and an active Next Up option to upgrade early.
  • Pay 50% of the total sales price for the device on your installment plan. The amount depends on your installment plan. Find out how to view your installment balance and pay to upgrade.
  • Have an account in good standing.
  • Return your smartphone in good physical and functional condition (see examples on second tab). This means:
    • It powers on and off
    • The body is free of breaks or cracks
    • The screen is intact
    • The battery is included
  • Buy a new, eligible smartphone on an eligible installment plan with qualifying service.

Good to know: We check each smartphone to make sure it’s eligible to turn in. If your phone isn’t in good condition, we’ll charge you the difference between the remaining installment balance and the current value of your returned phone.

If you can’t turn in your smartphone

You still have options:

  • File a device protection claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file a claim
  • Use the AT&T Trade-in Program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the value of your phone. We decide the trade-in value by the smartphone make, model, and condition. If your smartphone has no trade-in value, we'll recycle it for you. Start an AT&T trade-in online


User locks

If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.

User lock

Physical damage

If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.

Damaged screen

Damaged screens

Damaged casing or frame

Damaged casing

Excessive wear

Excessive wear

Missing keys or buttons

Missing keys or buttons

Broken camera lens

Broken camera lens

Modification or unapproved additions

If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.

Image of non-manufacturer faceplates or modifications to the smartphone

Last updated: February 7, 2024