Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Turn in smartphones on installment plans

Have an installment plan and want to upgrade to a new smartphone? Get more info about turn-in requirements and see pics of what is and isn’t acceptable.


Before you can turn in your smartphone

  • You must pay 50-80% of the total sales price for your device under your applicable installment plan. The percentage amount depends on which installment plan you’re on.
  • Your account must be in good standing.
  • You must return your smartphone in good physical and fully functional condition. See the examples section for pics of smartphones you can’t turn it in.
  • You must buy a new, eligible smartphone on an eligible installment plan with qualifying service.
Heads up: We check each smartphone for turn-in eligibility. If your phone isn’t in good physical and fully functional condition, we’ll charge you the remaining installment balance.

Examples of smartphones you can’t turn in

  • User locks - If you have a feature like Find My iPhone® enabled or have a user lock on your phone, you can’t turn it in.

    User lock

  • Physical damage -If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in. See these examples:

    Damaged screen

    Damaged screens

    Damaged casing or frame

    Damaged casing

    Excessive wear

    Excessive wear

    Missing keys or buttons

    Missing keys or buttons

    Broken camera lens

    Broken camera lens
  • Modification or unapproved additions - If you added things to your phone, you can’t use it as a turn in. Examples include paint, decals, modified buttons, or other changes.

    Image of non-manufacturer faceplates or modifications to the smartphone

If you can’t turn in your smartphone

You still have options:
  • File an insurance claim. Have AT&T device protection? You may be able to file a claim and get a replacement phone to turn in with your installment plan. Learn how to file an insurance claim
  • Use the AT&T Trade-in program. After you pay off your installment plan, you may be eligible to get an AT&T Promotion Card for the turn-in value of your phone. We determine the turn-in value by the smartphone make, model, and condition. If your smartphone has no turn-in value, we'll gladly recycle it for you. Start an AT&T trade-in online
Last updated: November 5, 2020

Community forums

Have questions about your Mobile phone service? Explore our community forums for answers.