Troubleshooting & repair

Get help troubleshooting U-verse TV DVR & receiver, remote control, service interruption, and more.

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Explore the U-verse TV Help Center
Troubleshoot a wired U-verse TV receiver
U-verse TV error messages
U-verse TV remote control troubleshooting tips
Order a new or replacement U-verse TV remote control
DVR & receiver
See how to troubleshoot your U-verse DVR & receiver.
Go to DVR & receiver
>
Remote control
Get help resetting your U-verse TV remote control or ordering a replacement.
Go to Remote control
>
Repair appointments & more
Learn about troubleshooting tips, software support, wiring protection plans, and more.
Go to Repair appointments & more
>
Service interruption
Get help troubleshooting U-verse TV picture and sound issues, error codes, and outages.
Go to Service interruption
>
Browse topics
Channels, packages & programs
Equipment setup & return
Streaming, apps & settings
Troubleshooting & repair
Channels, packages & programs
Equipment setup & return
Streaming, apps & settings
Troubleshooting & repair