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Residential Customer Care

Choose a topic and dial the appropriate number shown below.

  • If you are calling about your wireless phone, when you hear the prompt, enter the appropriate number for your topic.
  • If you are calling about your wireline phone, wait for the prompt, then say what you need in two or three words. Use the examples shown if you need help.

To make the most of your call

  • Have your telephone number and account information handy.
  • Note the hours that representatives are available for your topic. In most cases, self-service is available after hours.

Wireless Service

Digital TV

Topic Call Us Number Keyword and *Service Shortcuts helpSay a word or phrase (a “keyword”) to tell us the topic you’re calling about. Using keywords is optional, but it often helps us connect you more quickly with the right person to assist you. If you prefer not to use keywords, just follow the instructions you hear, using the number pad. Phone Support Hours
U-verse TV 1-800-288-2020
  • Orders & Customer Care
  • check my order
  • order new service
  • rebate
  • cancel my service
  • return equipment
 Mon.-Fri. 8 a.m.-7 p.m.
Sat. 8 a.m.-5 p.m.
Local Time
Self Service 24x7
  • Technical Support
  • repair appointment
  • order a remote control
  • TV isn’t working
  • Internet tech support
  • phone repair
 24x7
  • Billing & Payments
  • pay my bill
  • account balance
  • payment arrangements
  • locate a payment center
  • copy of my bill
 Mon.-Fri. 8 a.m.-7 p.m.
Sat. 8 a.m.-5 p.m.
Local Time
Self Service 24x7
AT&T | DirecTV 1-800-288-1145
  • Customer Care
 Mon.-Fri. 8 a.m.-7 p.m. ET
  • Technical Support
 24x7
  • Billing
 Mon.-Fri. 8 a.m.-7 p.m. ET
AT&T I Dish Network 1-866-722-7500
  • Customer Care
 Mon.-Fri. 7 a.m.-9 p.m. ET
Sat. 8 a.m.-5 p.m. ET
  • Technical Support
 Self Service 24x7
  • Billing
 Mon.-Fri. 7 a.m.-9 p.m. ET
Sat. 8 a.m.-5 p.m. ET
 

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