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Community forums

Have questions about your Internet service? Explore our community forums for answers.
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How am I going over allotted usage in unlimited internet?
I was told when I ordered for the 2nd time (1st time was disaster) I would have unlimited. Now I'm getting messages saying I went over allowed usage. I can't get fuber at my house that's not my fault!
Last reply 6 days ago
Last reply 6 days ago | 192 views | 2 responses | Posted by Wente
192 views | 2 responses | Posted by Wente
user avtar icon
Is AT&T BGW210 Router compatible with a WIFI 6 extender?
Thanks. 
Last reply 7 days ago
Last reply 7 days ago | 208 views | 4 responses | Posted by aureliojr23
208 views | 4 responses | Posted by aureliojr23
user avtar icon
When I upgrade to Fiber, can I keep my PACE 5268 gateway?
My current Internet 45 service and 5268 gateway is working just fine, but AT&T has sent me a letter saying I must upgrade to Fiber before 11/03/23 or my service will stop on ("or after" 11/03/23 -- they don't say how long after, 3 weeks, 3 years, don't know). Any obvious reason I can't continue to use my 5268, plugging the new ONT Service Box and its Ethernet output into its red ONT port? Looking at the new capabilities of the BGW320, I don't see anything there I would want.  Sure would like to avoid the hassle switching gateways would entail. 
Last reply 7 days ago
Last reply 7 days ago | 230 views | 3 responses | Posted by DaveinCharlotte
230 views | 3 responses | Posted by DaveinCharlotte
user avtar icon
Cancel internet - phone calls to customer service dropped repeatedly
I have called AT&T to cancel internet 4 times. It is 7:00 pm CT, which is within their customer service hours. After telling them I want to cancel, the phone call gets disconnected. Every. Single. Time. I can see this is AT&T's way of keeping me signed up but it is not okay and is not legal. I am doing everything I'm supposed to do on my end - now it's time for AT&T to do what they are supposed to do:  Answer The Phone!!
Last reply 9 days ago
Last reply 9 days ago | 310 views | 1 responses | Posted by pvangheem
310 views | 1 responses | Posted by pvangheem
user avtar icon
How am I going over allotted usage in unlimited internet?
I was told when I ordered for the 2nd time (1st time was disaster) I would have unlimited. Now I'm getting messages saying I went over allowed usage. I can't get fuber at my house that's not my fault!
Last reply 6 days ago
Last reply 6 days ago | 192 views | 2 responses | Posted by Wente
192 views | 2 responses | Posted by Wente
user avtar icon
Is AT&T BGW210 Router compatible with a WIFI 6 extender?
Thanks. 
Last reply 7 days ago
Last reply 7 days ago | 208 views | 4 responses | Posted by aureliojr23
208 views | 4 responses | Posted by aureliojr23
user avtar icon
When I upgrade to Fiber, can I keep my PACE 5268 gateway?
My current Internet 45 service and 5268 gateway is working just fine, but AT&T has sent me a letter saying I must upgrade to Fiber before 11/03/23 or my service will stop on ("or after" 11/03/23 -- they don't say how long after, 3 weeks, 3 years, don't know). Any obvious reason I can't continue to use my 5268, plugging the new ONT Service Box and its Ethernet output into its red ONT port? Looking at the new capabilities of the BGW320, I don't see anything there I would want.  Sure would like to avoid the hassle switching gateways would entail. 
Last reply 7 days ago
Last reply 7 days ago | 230 views | 3 responses | Posted by DaveinCharlotte
230 views | 3 responses | Posted by DaveinCharlotte
user avtar icon
Cancel internet - phone calls to customer service dropped repeatedly
I have called AT&T to cancel internet 4 times. It is 7:00 pm CT, which is within their customer service hours. After telling them I want to cancel, the phone call gets disconnected. Every. Single. Time. I can see this is AT&T's way of keeping me signed up but it is not okay and is not legal. I am doing everything I'm supposed to do on my end - now it's time for AT&T to do what they are supposed to do:  Answer The Phone!!
Last reply 9 days ago
Last reply 9 days ago | 310 views | 1 responses | Posted by pvangheem
310 views | 1 responses | Posted by pvangheem
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