AT&T Internet support

Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.
Want personalized help?

Top solutions

My gateway

Sign in to see your gateway type and check for any internet connection issues.
My gateway Equipment
My Wi-Fi icon

My Wi-Fi

Sign in to see, change, or share your Wi-Fi info.

Check Wi-Fi gateway speed

Sign in to test the speed between your AT&T Wi-Fi gateway and our network.

My connected devices

Sign in to view the devices connected to your Wi-Fi gateway. You can also set up profiles and security settings.

Bill & payments

Check your bill, set up AutoPay, or make a payment.

Get the Smart Home Manager app

With Smart Home Manager, you can:

  • Get help with Wi-Fi® weak spots
  • Manage connected devices
  • Check for outages
Available on the App StoreGet it on Google Play

Fix an Issue

Having issues? Sign in to have us check your service or choose a topic for step-by-step help.

What are you looking for?

Community forums

Have questions about your Internet service? Explore our community forums for answers.
user avtar icon
How am I going over allotted usage in unlimited internet?
I was told when I ordered for the 2nd time (1st time was disaster) I would have unlimited. Now I'm getting messages saying I went over allowed usage. I can't get fuber at my house that's not my fault!
Last reply 6 days ago
Last reply 6 days ago | 192 views | 2 responses | Posted by Wente
192 views | 2 responses | Posted by Wente
user avtar icon
Is AT&T BGW210 Router compatible with a WIFI 6 extender?
Thanks. 
Last reply 7 days ago
Last reply 7 days ago | 208 views | 4 responses | Posted by aureliojr23
208 views | 4 responses | Posted by aureliojr23
user avtar icon
When I upgrade to Fiber, can I keep my PACE 5268 gateway?
My current Internet 45 service and 5268 gateway is working just fine, but AT&T has sent me a letter saying I must upgrade to Fiber before 11/03/23 or my service will stop on ("or after" 11/03/23 -- they don't say how long after, 3 weeks, 3 years, don't know). Any obvious reason I can't continue to use my 5268, plugging the new ONT Service Box and its Ethernet output into its red ONT port? Looking at the new capabilities of the BGW320, I don't see anything there I would want.  Sure would like to avoid the hassle switching gateways would entail. 
Last reply 7 days ago
Last reply 7 days ago | 230 views | 3 responses | Posted by DaveinCharlotte
230 views | 3 responses | Posted by DaveinCharlotte
user avtar icon
Cancel internet - phone calls to customer service dropped repeatedly
I have called AT&T to cancel internet 4 times. It is 7:00 pm CT, which is within their customer service hours. After telling them I want to cancel, the phone call gets disconnected. Every. Single. Time. I can see this is AT&T's way of keeping me signed up but it is not okay and is not legal. I am doing everything I'm supposed to do on my end - now it's time for AT&T to do what they are supposed to do:  Answer The Phone!!
Last reply 9 days ago
Last reply 9 days ago | 310 views | 1 responses | Posted by pvangheem
310 views | 1 responses | Posted by pvangheem
user avtar icon
How am I going over allotted usage in unlimited internet?
I was told when I ordered for the 2nd time (1st time was disaster) I would have unlimited. Now I'm getting messages saying I went over allowed usage. I can't get fuber at my house that's not my fault!
Last reply 6 days ago
Last reply 6 days ago | 192 views | 2 responses | Posted by Wente
192 views | 2 responses | Posted by Wente
user avtar icon
Is AT&T BGW210 Router compatible with a WIFI 6 extender?
Thanks. 
Last reply 7 days ago
Last reply 7 days ago | 208 views | 4 responses | Posted by aureliojr23
208 views | 4 responses | Posted by aureliojr23
user avtar icon
When I upgrade to Fiber, can I keep my PACE 5268 gateway?
My current Internet 45 service and 5268 gateway is working just fine, but AT&T has sent me a letter saying I must upgrade to Fiber before 11/03/23 or my service will stop on ("or after" 11/03/23 -- they don't say how long after, 3 weeks, 3 years, don't know). Any obvious reason I can't continue to use my 5268, plugging the new ONT Service Box and its Ethernet output into its red ONT port? Looking at the new capabilities of the BGW320, I don't see anything there I would want.  Sure would like to avoid the hassle switching gateways would entail. 
Last reply 7 days ago
Last reply 7 days ago | 230 views | 3 responses | Posted by DaveinCharlotte
230 views | 3 responses | Posted by DaveinCharlotte
user avtar icon
Cancel internet - phone calls to customer service dropped repeatedly
I have called AT&T to cancel internet 4 times. It is 7:00 pm CT, which is within their customer service hours. After telling them I want to cancel, the phone call gets disconnected. Every. Single. Time. I can see this is AT&T's way of keeping me signed up but it is not okay and is not legal. I am doing everything I'm supposed to do on my end - now it's time for AT&T to do what they are supposed to do:  Answer The Phone!!
Last reply 9 days ago
Last reply 9 days ago | 310 views | 1 responses | Posted by pvangheem
310 views | 1 responses | Posted by pvangheem

Contact us

Chat with a rep

We’ll start by asking you a few questions.

Give us a call

Bill account & tech support
800.288.2020
M - F, 7 a.m. - 9 p.m. CT Sa - Su, 8 a.m. - 9 p.m.CT Tech support: Every day, 4 a.m. - 1 a.m. CT
New service
866.861.6075
M - F, 7 a.m. - 9 p.m. CT Sa, 8 a.m. - 9 p.m. CT
Disability resources
TTY: 866.241.6567 | Voice: 866.241.6568
M - F, 9 a.m. - 9 p.m. CT

Service Alert: A potential Public Safety Power Shutoff event is planned for areas in California.