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My gateway

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Get the Smart Home Manager app

With Smart Home Manager, you can:

  • Get help with Wi-Fi® weak spots
  • Manage connected devices
  • Check for outages
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Go to Smart Home Manager online >
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Community forums

Have questions about your Internet service? Explore our community forums for answers.
user avtar icon
Flashing Green Router Light
I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flashing green. I confirmed my account set up is complete and have tried restarting multiple time, unplugging, etc. Any idea why the start up will not complete?
Last reply 2 days ago
Last reply 2 days ago | 174 views | 6 responses | Posted by cameronsdavis87
174 views | 6 responses | Posted by cameronsdavis87
user avtar icon
Internet bill coning $5 more for past 3 months despite informing at&t
From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more than 2 months now. Shikhar (Edited as per community guidelines) Internet account number - (Edited as per community guidelines)
Last reply 6 days ago
Last reply 6 days ago | 249 views | 4 responses | Posted by shikhartandon1993
249 views | 4 responses | Posted by shikhartandon1993
user avtar icon
Add Wi FI Device
How do I add my DVD to my Smart Home Setup?
Last reply 7 days ago
Last reply 7 days ago | 66 views | 2 responses | Posted by naomigilstrap
66 views | 2 responses | Posted by naomigilstrap
user avtar icon
how do I change the password on the router
new account. how do I change the pw
Last reply 9 days ago
Last reply 9 days ago | 150 views | 1 responses | Posted by lorihomer
150 views | 1 responses | Posted by lorihomer
user avtar icon
Flashing Green Router Light
I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flashing green. I confirmed my account set up is complete and have tried restarting multiple time, unplugging, etc. Any idea why the start up will not complete?
Last reply 2 days ago
Last reply 2 days ago | 174 views | 6 responses | Posted by cameronsdavis87
174 views | 6 responses | Posted by cameronsdavis87
user avtar icon
Internet bill coning $5 more for past 3 months despite informing at&t
From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more than 2 months now. Shikhar (Edited as per community guidelines) Internet account number - (Edited as per community guidelines)
Last reply 6 days ago
Last reply 6 days ago | 249 views | 4 responses | Posted by shikhartandon1993
249 views | 4 responses | Posted by shikhartandon1993
user avtar icon
Add Wi FI Device
How do I add my DVD to my Smart Home Setup?
Last reply 7 days ago
Last reply 7 days ago | 66 views | 2 responses | Posted by naomigilstrap
66 views | 2 responses | Posted by naomigilstrap
user avtar icon
how do I change the password on the router
new account. how do I change the pw
Last reply 9 days ago
Last reply 9 days ago | 150 views | 1 responses | Posted by lorihomer
150 views | 1 responses | Posted by lorihomer
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