Sign in for personalized support or select a service

Welcome to AT&T Support

Text prepaid to 75421 to chat with us Mon – Sat: 9 a.m. - 11 p.m. ET Sun: 10 a.m. - 11 p.m. ET

Activation & setup

Account & Usage

Security & device help

International info

Troubleshoot service

Not what you're looking for? Try using a different search term.

Here's all the info we found about dynSearchText1.

We didn't find any info about dynSearchText2.

What are you looking for?

Find help for your AT&T Prepaid plan, international plan, or parental controls. Explore AT&T Prepaid add-ons, apps, and more. Get details on mobile hotspots. Find AT&T Prepaid customer service info. 

Get AT&T Prepaid support

Learn how to view, change, or manage your wireless service.

You can pay online, use an AT&T Prepaid card, or set up AutoPay.  

Learn more about what’s going on right now

Explore videos to help with your account, service, or device. 

Get help with your AT&T Prepaid wireless phone, plan, or voicemail. Learn how to fix common issues or contact us.

Welcome back

AT&T Prepaid

Outage

If you experience a network interruption, we'll fix it as soon as we can and credit you for your downtime1. Guaranteed.

1Credits offered for Fiber downtime lasting 20 minutes or more. Wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.

Still need help?

Internet

Select from these options to view in a different language.

Let’s check your account for equipment issues.

Internet outage history

Diagnostics check

Let’s see if there are any AT&T service outages near you.

to see if there are any service outages for your address or account.

Check your account for outages

Uh-oh

Wireless/Digital Phone/Landline

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\n</ul>\n

<ul>\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\n<li>They’ll keep socially distant throughout delivery and setup.</li>\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\n<li>Our team will clean all work surfaces.</li>\n</ul>\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

We can't scan for issues right now.

All clear!

Local outages

We found an outage.

We can’t check for issues right now.

We cannot complete your request at this time, please try again later.

In order to complete the request, we will need your Mobile Phone Number.

Text alerts

We hit a snag and can’t sign you up for text alerts right now. Give us some time and try again later.

Select Your Account

Fix many service or eSIM issues by refreshing your connection.

Get the Smart Home Manager app

Let’s see if there's a wireless outage in your device location.

We can’t display info about your service outage right now. Try again in a little while. If it still doesn’t work, sign out and sign back in.

We can only search for TV, internet, and digital home phone service outages right now. Want to troubleshoot a problem with your wireless service?

You're in the right place. There's a status update for your service outage. 

You're in the right place. Let’s check the status of your service.

Try our internet or wireless help options.

Didn’t find an outage? 

Wireless

Enter your street, city, state and ZIP Code

Enter your full address to check for outages in your area.

Tell us your ZIP Code and we’ll check for outages  near you.

If you’re on a VPN, you’ll need to enter your full address.

This outage may be eligible for AT&T Guarantee.

We didn’t find any outages in your area.  Still having issues?

All clear! No outages to report.

There's a TV, internet, or digital home phone problem in your area.

Heads up! We found an outage in your area.

Hmm...something isn't working on our end.

Find outages

We couldn't fetch your location, please enter manually.

Wireless - Activation, setup, transfer & unlock - Activate

Learn how to set up your phone, tablet, or device.

Wireless - Activation, setup, transfer & unlock - Setup - Device setup

Find out why you received an alert and if you can opt out of it.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Emergency Alerts

See how to set up your AT&amp;T Wireless Internet and Home Phone.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Internet & Home Phone setup

Get help setting up your wireless phone or device.

Wireless - Activation, setup, transfer & unlock -  Setup

Find ways to transfer your info between devices.

Wireless - Activation, setup, transfer & unlock - Transfer

Get help unlocking your phone, device, or SIM.

Wireless - Activation, setup, transfer & unlock -  Unlock

Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Wireless - Activation, setup, transfer & unlock

See what Android apps can connect you to Wi-Fi, can set up your device, and make payments using your device.

Wireless - Apps, features & voicemail -  Apps, mobile purchases & subscriptions - Android apps

Browse apps that work on iOS or Android devices. Plus, get info to help manage those apps.

Wireless -  Apps, features & voicemail - Apps, mobile purchases & subscriptions - Apps for iOS or Android

Explore mobile apps that can help you manage your account, stream your favorites, and more.

Wireless - Apps, features & voicemail - Apps & mobile purchases

Find out how to help protect your smartphone from unwanted calls and unsafe apps or files.

Wireless  - Apps, features & voicemail - Mobile security

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless - Apps, features & voicemail - NumberSync

Find out how to set up and manage parental controls.

Wireless  - Apps, features & voicemail - Parental controls

Learn how to use call forwarding and caller ID, get directory assistance, and make AT&amp;T Video calls.

Wireless - Apps, features & voicemail - Talk & text features - Calling features

Explore texting options like AT&amp;T Messages, Advanced Messaging, and Backup &amp; Sync.

Wireless - Apps, features & voicemail - Talk & text features - Text messaging

Use Wi-Fi calling to talk and text over an active Wi-Fi connection.

Wireless - Apps, features & voicemail - Talk & text features - Wi-Fi calling

Find out about available calling and texting options.

Wireless - Apps, features & voicemail - Talk & text features

We&#39;ll show you how to set up your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Get started with voicemail

We&#39;ll help you troubleshoot your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Troubleshoot voicemail

Learn how to use the different features of your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Use voicemail

Explore how to set up and use your device&#39;s voicemail.

Wireless - Apps, features & voicemail - Voicemail

Get the most out of your device. Explore voicemail, messaging, and apps to help you and yours stay safe and connected.

Wireless - Apps, features & voicemail

Learn about options to use your device when traveling abroad or on a cruise. Explore day pass or other international add-ons.

Wireless -  International - International options

Learn how to manage usage while traveling and understand the charges you’ll see on your bill.

Wireless - International - International usage and charges

Learn about using mobile data or Wi-Fi networks when you travel abroad.

Wireless - International - Use your device outside of the U.S.

Discover ways to stay connected when you travel.

Wireless - International

Learn how to set up, use, and manage your AT&amp;T Cell Booster or Cell Booster Pro.

Wireless - Network & hotspots - AT&T Cell Booster

Wireless - Network & hotspots - AT&T network

Find out how to create a mobile hotspot and connect to Wi-Fi at home or on the go.

Wireless  -  Network & hotspots -  Wi-Fi & hotspots

Find out how to connect through Wi-Fi, mobile hotspots, and our wireless network.

Wireless - Network & hotspots

See our options for people with disabilities.

Wireless - Plans & device protection - Accessibility

Find out about the benefits of our data-only plans.

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T data plans

Find out how an AT&amp;T PREPAID Multi-Line account can save money. Learn how to start or manage an account and invite others.

Wireless - Plans & device protection -  AT&T talk, text & unlimited plans - AT&T PREPAID Multi-Line account discount

Get help with AT&amp;T PREPAID plans and Add-Ons.

Wireless -Plans & device protection - AT&T talk, text & unlimited plans - AT&T PREPAID plans & Add-Ons

Discover the benefits of our all-in-one talk, text, and data plans.

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T talk, text & data plans

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - Other AT&T plans

Learn how to manage AT&amp;T talk, text, and data plans and add-on features.

Wireless - Plans & device protection -  AT&T talk, text & unlimited plans

Learn how to protect your phone, tablet, or device.

Wireless - Plans & device protection - Device protection & warranty - Device protection

Find out how to replace a device under warranty or file a device protection claim.

Wireless - Plans & device protection - Device protection & warranty - Replace a device

Learn about device warranty coverage and support.

Wireless - Plans & device protection - Device protection & warranty -  Warranty

Get support for lost or stolen phones, device protection claims, and warranty coverage.

Wireless - Plans & device protection - Device protection & warranty

Find info on FirstNet eligibility. Learn about our FirstNet and Family option.

Wireless - Plans & device protection - FirstNet

Find ways to save on plans and devices or qualify for rebates. Plus, get info on how to trade in your phone.

Wireless - Plans & device protection - Rewards, promotions & offers - Offers

View details about rewards programs and promos.

Wireless - Plans & device protection - Rewards, promotions & offers - Rewards & promotional cards

View details about bundle offers, wireless rebates, rewards programs, and promotions.

Wireless - Plans & device protection - Rewards, promotions & offers

We’ve got you covered. Check out your plan info, reward programs, and device protection options.

Wireless - Plans & device protection

Find out how to bring your own phone, device, or number to AT&amp;T.

Wireless - Upgrades, orders & installment plans - Bring your own device or number

Get details about installment plans. Plus, find out what to know about trading in your old device.

Wireless - Upgrades, orders & installment plans - Installment plans

Find out about purchase options, order tracking, and order support.

Wireless - Upgrades, orders & installment plans - Ordering & purchase help

Explore upgrade options and related info for your phone or device.

Wireless - Upgrades, orders & installment plans - Upgrade options & info

Ready for something more? Explore your upgrade and purchase options, then track your order.

Wireless - Upgrades, orders & installment plans

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

AT&T Wireless

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

[[description]] AT&T has you covered with [[title]] support, troubleshooting, how-to articles, & videos.

AT&T Prepaid support

Top solutions

Fix my wireless

Contact us

Chat with a rep

Give us a call