Question 1

What is fiber optic internet?

Accepted Answer

Fiber optic internet is a type of internet service where information is delivered over fiber optic cables. This is different from traditional cable internet, which typically delivers information over copper wires. You can read answers to common questions here.

Question 2

What is the difference between fiber internet and Wi-Fi?

Accepted Answer

Fiber internet is internet service brought into your home by high-speed fiber-optic cables.

Wi-Fi technology allows that internet service to be used wirelessly with Wi-Fi enabled devices. Your Wi-Fi devices, such as smartphones and laptops, connect wirelessly to your Wi-Fi router instead of using an ethernet cable.

Question 3

What is hyper-gig internet?

Accepted Answer

Hyper-gig internet is a group of our fastest home internet plans.¹ Hyper-gig plans also include AT&T All-Fi, a next-generation Wi-Fi experience for all your devices.² See if hyper-gig speeds are available at your address.

Question 4

What is the process for AT&T Fiber installation, and how long will it take?

Accepted Answer

AT&T Fiber installation may require a technician to come to your home, even if you already have other AT&T services. Fiber services require different types of cable and equipment, and the technician will upgrade the internet lines to your home to be sure you have our most up-to-date fiber optic technology.

Though it varies, AT&T Fiber typically takes from four to six hours to be fully installed. Installation can include replacing existing copper wiring with new fiber lines that will provide you with our best internet experience.

When your AT&T Fiber internet service is installed, you may need a new Wi-Fi gateway. Also, if you choose, we can help set you up with Extended Wi-Fi Coverage service.

You can visit this page to learn more about AT&T Fiber installation and watch a short video that explains how easy it is to upgrade from AT&T Internet to AT&T Fiber.

Question 5

Will AT&T Fiber be available in my neighborhood soon?

Accepted Answer

AT&T Fiber expansion and evolution is ongoing and is all part of the mission to make AT&T the best connectivity provider in America.

There are many factors that contribute to the timing of AT&T consumer fiber deployment, including, but not limited to, resources, local permitting, access to property or community and even environmental factors. We are constantly evaluating new metros to add to the AT&T Fiber footprint. You can sign up to be alerted if AT&T Fiber is available at your address.

Sometimes your neighbors may be eligible for AT&T Fiber but your home is not when you check availability. If this is the case, AT&T Fiber may not be available to your home yet, because your neighborhood is at the edge of our Fiber footprint.

Question 6

Does AT&T offer the highest speed internet?

Accepted Answer

With both download speeds and upload speeds up to 5Gbps, AT&T Fiber delivers fastest internet among major internet service providers in select areas.¹

Question 7

How much does AT&T Fiber cost?

Accepted Answer

Your monthly rate will depend on which plan you choose. All fiber plans are eligible for a $10/mo. AutoPay & paperless billing discount. Plus, there is no price increase at 12 months, no annual contract, no internet data caps, and no equipment fees.

Check to see which plans are available at your address

Question 8

If I want a faster internet connection, can I upgrade my Home Internet from AT&T ?

Accepted Answer

If you are a current Home Internet from AT&T customer and want a faster Internet plan, you can check to see if you are eligible to upgrade to a faster plan here. You will be prompted to log in to your existing myAT&T account to modify your service. If a faster Internet plan is available at your address, you can follow the prompts to upgrade your Internet plan online.

Where available, you might consider upgrading to an AT&T Fiber plan. Fiber optic internet delivers faster speeds than traditional copper internet. In fact, AT&T Fiber with 5 GIG speeds delivers the fastest residential internet of any major internet service provider in select areas.¹ The cost of upgrading to an AT&T Fiber plan will vary depending on the plan you choose.

Question 9

What can I do with 5 GIG speeds that I can't already do with gigabit internet?

Accepted Answer

Where available, 5 GIG internet gives you approximately five times the speed of Internet 1000. This additional speed may enhance your ability to stream 4K videos, stream in 1080p, and download large files all at the same time, on even more devices at once.

Because AT&T offers fast upload speeds as well as download speeds, influencers and video creators can also expect dramatically faster upload times for large video files.

You can check to see if multi-gig internet plans are available at your address.

Question 10

What is the best router to use with AT&T Fiber?

Accepted Answer

An essential part of a home network powered by AT&T is good Wi-Fi equipment that can handle the highest speed internet service available. That's why AT&T Fiber customers are issued the AT&T Wi-Fi gateway, which is both a router and modem in one.

With the AT&T Wi-Fi Gateway, you'll not only get automatic software and firmware updates - troubleshooting, replacement, and repair are included as part of your AT&T service.¹

You can read more about the AT&T Wi-Fi Gateway here.

¹Repair and replacement for defective routers only and only for Home Internet from AT&T subscribers in good standing.

Question 11

How do fiber internet and 5G Technologies Work Together?

Accepted Answer

Fiber is the true backbone of wireless technology. Fiber connects 5G cell towers back to the internet and is capable of supporting the demands of the 5G wireless network. Copper wirelines are simply not fast enough to deliver the speeds promised by 5G service. For this reason, 5G technology could not function without a robust fiber optic network.

You may hear competitors of AT&T tout their 5G network, but none of them have the fiber footprint that AT&T has. In fact, AT&T Fiber is available in 21 states, and the expansion is ongoing. You can check out current AT&T Fiber coverage and check availability at your address here.

Question 12

Can I easily set up AT&T internet myself?

Accepted Answer

AT&T customers can skip the wait for a technician and set up their Internet service themselves—no tools needed—by following our simple instructions in about 30 minutes. Fiber customers can click here for more details. AIA customers can click here. It's easy and fast.

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Offers on AT&T Internet

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