Which device do you want help with?

Factory reset

Perform a factory reset to restore default settings on the device. Perform a factory reset if you have been locked out of access to your device settings.

  1. Remove the bottom cover of your Home Base and using a ballpoint pen, press and hold the RESET button for eight (8) seconds. For the graphic in this step, show the underside of the Home Base with an orange arrow pointing to where the Reset button is located.
    device 1320/745991.jpg
  2. Open the Web browser on a device that is connected to the Home Base network.
    device 1320/712168.jpg
  3. Enter http://att.homebase directly into your browser address field.

    device 1320/712169.jpg
  4. Enter the required login information, then click Submit.
    Note: Your login can be found on the bottom of your AT&T Home Base or Quick Start.
    device 1320/712170.jpg
  5. Click Settings.
    device 1320/712171.jpg
  6. Click Advanced.
    device 1320/712172.jpg
  7. Click Device Reset.
    device 1320/712173.jpg
  8. Click Reset.
    device 1320/712174.jpg
  9. Click Yes.
    device 1320/712175.jpg

Did you get the help you needed?