My Phone Doesn't Ring When A Call Comes In
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My Phone Doesn't Ring When A Call Comes In

Try this if your phone fails to ring during incoming calls.

  1. If you are transferring a phone number from a prior provider to the Home Base, it may take up to five (5) days. During that time, you can make calls immediately on your Home Base. However, you must keep a phone plugged into your wall jack to receive calls on your old service until your transfer completes. Check transfer status at

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  2. Make sure that your Home Base is NOT connected to your in-home phone wiring.
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  3. Make sure that your home phone is powered on and connected to the Home Base.
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  4. Dial #21# to turn off call forwarding, if it is currently on.
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