Which device do you want help with?

No Dial Tone

Try these troubleshooting methods if your Home Base does not produce a dial tone when a phone is plugged in.

  1. Make sure the power cord is plugged into the AT&T Home Base and a power outlet. Do not connect the Home Base to a power outlet that is controlled by a wall switch.
    device 1320/697334.jpg
  2. Make sure your Home Base is powered on.  Press and hold the On/Off button on the back of your device for three (3) full seconds until the Power light stays steady green.

    device 1320/697335.jpg
  3. Make sure that your cordless phone has power, and is connected properly to the Home Base.
    device 1320/697336.jpg
  4. Move your Home Base to an area with a stronger cellular signal, typically near a window or outside wall.

    Note: Green indicates a strong signal and is recommended for optimal performance.  Yellow indicates a moderate signal and may be sufficient.
    device 1320/697341.jpg

Did you get the help you needed?