App Troubleshooting
Which device do you want help with?

App Troubleshooting

Improve your app and device performance.

  1. If an app you installed unexpectedly quits, stops responding, or won’t open, first try to restart the app.
    device 5120/9007014_01.jpg
  2. Restart your device, press and hold the Sleep/Wake button until the red slider appears, then Drag the slider to turn your device off.
    Note: If iPad is not responding, as a last resort perform a force restart. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo. If your iPad still does not respond, get help.
    device 5120/9007014_02.jpg
  3. To turn back on, press and hold the Sleep/Wake button until you see the Apple logo.
    device 5120/9007014_03.jpg
  4. Check for iOS updates, plug your device in to power and connect to the Internet with Wi-Fi, then select Settings > General > Software Update. If an update is available select Install Now, then follow the on screen prompts.
    Note: Learn more from Apple support article: Update the iOS software on your iPad.
    device 5120/9007014_04.jpg
  5. Check for app updates, open App Store and select Updates. If updates are available, select Update All.
    Note: You might need a Wi-Fi connection to update some apps.
    device 5120/9007014_05.jpg
  6. Try installing a different app that you don't have on your device from the App Store.
    Note: Remember to use the same Apple ID that you used to download the app that you're having issues with.
    device 5120/9007014_06.jpg
  7. Delete and reinstall the app. To delete the app, select and hold the app until it shakes, then select the X icon on the app.
    device 5120/9007014_07.jpg
  8. To reinstall the app, press the Home button, go to the App Store and download the app again. Wait for the app to download, then open it from the Home screen.
    Note: Learn more from Apple support article: Download past purchased from iTunes.
    device 5120/9007014_08.jpg
  9. If you see this issue again, Contact the app developer for help. Find the app in the App Store, select the app, then select Reviews.
    device 5120/9007014_09.jpg
  10. Underneath App Store Customer Reviews, select App Support.
    device 5120/9007014_10.jpg
  11. To manage App data, from the Settings screen, select General.
    device 5120/9007014_11.jpg
  12. Select Storage & iCloud Usage.
    device 5120/9007014_12.jpg
  13. Select Manage Storage.
    device 5120/9007014_13.jpg
  14. Select Desired App.
    Note: For this demonstration, Safari was chosen.
    device 5120/9007014_14.jpg
  15. Select Edit then make desired changes to App Data.
    device 5120/9007014_15.jpg

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