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Reset Device

Perform a soft, and factory master reset of the device.

  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Sleep/Wake button until the red slider appears, then touch and drag the slider from left to right.  
    Note: Wi-Fi or a wireless data connection is required to re-activate iPad after a reset. 
    device 5120/9006185_01.jpg
  2. If a power cycle does not resolve your issue, you may need to perform a hard reset. To do so press and hold the Sleep/Wake button and Home button until the Apple logo will appear and iPad will reset.
    device 5120/9006185_02.jpg
  3. You can also perform a factory device reset. To reset the device, from the home screen select Settings.
    Note: This feature resets all settings to their defaults and erases all data stored on iPad, including your Contacts, Messages, and Music. iPad cannot be used while data is being erased. iPad 3GS and later will instantly and securely erase all data, and then restore settings to their factory defaults. After iPad reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPad, if desired. Wi-Fi or a wireless data connection is required to re-activate iPad after a reset. Learn more from Apple support articles: Back up your iPad and Erase all content and settings on your iPad.
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  4. Select General.
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  5. Select Reset.
    device 5120/9006185_05.jpg
  6. Select Erase All Content and Settings to reset device.
    device 5120/9006185_06.jpg
  7. Select Erase.
    device 5120/9006185_07.jpg
  8. Your iPad will ask if you are sure you want to continue. Select Erase again.
    Note: If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again visit https://support.apple.com/en-us/HT201263.
    device 5120/9006185_08.jpg

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