- To change your voicemail password, you must know your current voicemail password.
Note: If you've forgotten your password here's how to reset it. - From the home screen, tap the Apps icon.
- Swipe to, then tap Visual Voicemail.
- Tap the Menu icon.
- Tap Settings.
- Tap Change voicemail password.
Note: Alternatively, to change the voicemail password by calling into the IVR service, from the home screen, tap the Phone icon > Tap the Keypad icon > Touch and hold the 1 icon > Enter your current password (if prompted) > From the main voicemail menu, tap the 4 key > 2 key > 1 key > 1 key. - Follow the on-screen prompts.