Which device do you want help with?

Secure my device

Lock the device screen, set and change security lock, and locate device.

  1. To lock your device screen, press the Power/Lock key.
    device 5041/9007010_01.jpg
  2. To unlock your device screen, press the Power/Lock key.
    device 5041/9007010_02.jpg
  3. To set security lock type, swipe down from the top of the screen and tap the Settings icon.
    device 5041/9007010_03.jpg
  4. Scroll to and tap Lock screen.
    device 5041/9007010_04.jpg
  5. Tap Screen lock.
    device 5041/9007010_05.jpg
  6. Tap Desired screen lock type and follow prompts to complete set up.
    device 5041/9007010_06.jpg
  7. To change security lock type, from Settings tap Lock screen
    device 5041/9007010_07.jpg
  8. Tap Screen lock.
    device 5041/9007010_08.jpg
  9. Confirm PIN by entering PIN and tap Continue.
    device 5041/9007010_09.jpg
  10. Tap Desired screen lock type.
    device 5041/9007010_10.jpg
  11. Enter new password/PIN and tap CONTINUE. Then Confirm PIN/password, then tap OK.
    Note: To learn more about requesting a device unlock for your AT&T mobile device, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
    device 5041/9007010_11.jpg

Did you get the help you needed?