Change or reset voicemail password
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Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

  1. To change your Visual Voicemail password, you must know your current password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
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  2. From the home screen, tap the Apps icon.
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  3. Scroll to and tap the Visual Voicemail icon.
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  4. Tap the Menu icon.
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  5. Tap Settings.
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  6. Tap Change voicemail password.
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  7. Enter your desired new voicemail password, then tap Continue.
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  8. Reenter desired new password, then tap Finish.
    Note: You can also change your password by calling in to your voicemail. From the dial pad, press and hold the 1-key > Enter your voicemail password + the # key > 4-key > 3-key.
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