Apple 10.5 / 9.7 / 12.9-inch iPad Pro

Device help

Find step-by-step help for your device.
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Access Downloaded Files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Learn how to browse the web, access or edit bookmarks, and access and manage browser tabs.

Download Apps & Games

Learn how to download and manage items from the App Store and remove apps.

View or Close Running Apps

Learn how to view, switch between, and close running applications.


AT&T Mobile Transfer

Learn how to use AT&T Mobile Transfer to move contacts, messages, music, and other data to your new device.

Backup, Sync & Transfer Content (Finder)

Set up Finder to sync, back up, or transfer your contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

Backup, Sync & Transfer Content (iCloud)

Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.


Optimize Battery Life

Get tips and tricks to extend your battery performance.

Charge the Battery

Get tips about charging your battery.


Call Features

Learn how to place, receive, and reject a call.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.


Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.


Make or receive a video or audio call using FaceTime.


Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.


Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Personal Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal strength and turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.


Connect to or remove a saved Wi-Fi network.


Control Center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, Bluetooth, AirDrop, and Screen Mirroring), apps (Flashlight, notes, timer, and camera), and more.

Device Layout

Familiarize yourself with hardware features and software navigation of your device.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Motion

Control your device by making specific movements with your hand.

Insert or Remove SIM Card

Install and remove the SIM.

Keyboard & Typing

Copy and paste, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Learn how to change your wallpaper and enable still or perspective settings.

Power Device On or Off

Turn your device on and off, and unlock your device.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.


Block or Unblock Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.


Use iMessage to send and receive messages with other iMessage users.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.

Set Up Email

Add your personal email accounts so you can read and send email on your device.


Screen Time

Keep track of how long you view screens and set limits using Screen Time.


Learn how to use the virtual assistant Siri to help you get things done on your iPad.

Split View

Have two apps open and active at the same time.


Access the calendar on your device and learn how to manage events.


Start an email or document on iPhone, and then pick up where you left off on your iPad or use your iPad to make and receive phone calls through your iPhone.


All of HBO together with new hits, classic favorites, plus new Max Originals.


Learn how to view and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services using myAT&T.

AT&T NumberSync

Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.


Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.


Transfer files wirelessly from one compatible device to another using AirDrop.

Camera & Video Settings

Manage camera and video settings, including timer, flash, filters, and camera modes.

Take a Picture or Video

Learn how to take a picture or video, switch between cameras, and more.

Take a Screenshot

Learn how to take and access screenshots.

Transfer Photos & Videos

Transfer media files to or from your device and a computer.


Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My iPad

Use Find My iPhone to find your device and take additional actions to help you recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Secure My Device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.



Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.

Date, Time & Alarm

Learn how to set the date, time, and time zone.


Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.


Change volume settings, ringtones, notification alerts, and use Do Not Disturb.


Available Memory

Learn how to check the amount of storage available on your device as well as remove unused apps.

Find IMEI & Serial Number

Learn how to locate the IMEI and serial number for your device.

Software update for the iPhone, iPad, and Apple Watch for the iPhone, iPad, and Apple Watch

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Learn how to view data usage, enable data usage by app, and turn Wi-Fi Assist on or off.


Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by stopping an app, checking for updates, and removing or reinstalling an app.

Reset Device

Learn how to perform a soft or factory reset of your device.