Q: I submitted my Access from AT&T application. What do I do next?

Check your email from SheerID Verification ( verify@sheerid.com ) and follow the instructions in the email for next steps. If you can’t find the email (be sure to check your Spam or Junk folder), then give us a call and the email can be re-sent to you. For any questions or further assistance, you can reach us at: English - 855.220.5211 Spanish - 855.220.5225 Hours of operation: Monday-Friday: 8 a.m. to 8 p.m. CT Saturday: 9 a.m. to 7 p.m. CT Sunday: Closed

Question 1

What is the Access from AT&T program and how do I know if I’m eligible?

Accepted Answer

Access from AT&T is a low cost home internet service essential to bridging the digital divide, and is available to eligible limited income AT&T Internet and AT&T Fiber households who participate in one of our qualifying government programs, or with a household income below 200% of federal poverty guidelines.

Customers participating in an approved government program can apply here. Customers who are applying based on household income can apply here.

Question 2

How much does Access from AT&T cost and how do I apply?

Accepted Answer

Available speeds and offers vary based on the type of internet service available at your service address. Select internet plans include in-home Wi-Fi® and unlimited internet data. Eligible households whose maximum available speed available at their home is 50 Mbps or less and who do not need unlimited monthly data may qualify for a lower priced Access from AT&T offer. There is no charge for Wi-Fi & installation is included, with no equipment fees, no deposit, and no annual contract.

To get started, Check Availability at your service address to see the available plans and speeds for your household and then select Apply Now to complete your application. Access from AT&T applications must be filled out and submitted by the applicant, who must personally agree to the terms and conditions.

Question 3

What supporting documentation do I need to provide with my Access from AT&T application to qualify?

Accepted Answer

You’ll need to provide a copy of any one of the required documents listed below for the qualifying program you participate in.

Income:
Check the qualifying household income table for the maximum income allowed based on the number of people in your household. Your household income and household size will be automatically determined and verified based on a variety of sources based on the information you entered in your application. If household income and household size fall within the income guidelines, you will be determined as eligible for Access from AT&T. If your household income cannot be automatically validated, you will need to upload your most recent W-2 or Social Security Statement of Benefits (SSA-1099) form to have your income verified. If your household income and household size do not meet the criteria, then you will need to participate in one of the eligible government assistance programs listed below and upload supporting documentation.

Eligible government assistance programs and required documentation*:

Bureau of Indian Affairs General Assistance
- Copy of official document confirming the individual is receiving program benefits including:
  - Approval/enrollment letter
  - Other official letter

All Community Eligibility Provision (CEP) eligible schools
- Copy of official document confirming the individual is enrolled at a CEP school including:
  - Report card
  - Student portal screenshot
  - Official transcript
  - Official letter from the school or school district
Early Head Start
- Copy of official document confirming the individual is enrolled in an Early Head Start program including:
  - Approval/enrollment letter
  - Student portal screenshot
  - Other official letter
Federal Pell Grant
- Copy of official document confirming the individual has been awarded a Pell Grant including:
  - Approval/grant letter
  - School tuition statement showing the grant being applied
  - Other official letter
Federal Public Housing Assistance
- Copy of official document confirming the individual is receiving Federal Public Housing Assistance including:
  - Approval letter
  - Rental agreement (showing the benefit amount)
  - Housing assistance voucher
Food Distribution Program on Indian Reservations
- Copy of official document confirming the individual is receiving program benefits including:
  - Approval/enrollment letter
  - Other official letter
Head Start
- Copy of official document confirming the individual is enrolled in a Head Start program including:
  - Approval/enrollment letter
  - Student portal screenshot
  - Other official letter
Low Income Home Energy Assistance Program (LIHEAP)
- Copy of official document confirming the individual is enrolled in LIHEAP including:
  - LIHEAP state specific approval letter
  - Utility statement showing LIHEAP credit
Medicaid
- Copy of official document confirming the individual is enrolled in Medicaid including:
  - Medicaid health insurance card
  - Enrollment/benefit letter
  - Other official letter
National School Lunch Program (NSLP)
- Copy of official document confirming the individual is enrolled in NSLP including:
  - Approval/enrollment letter
School Breakfast Program (SBP)
- Copy of official document confirming the individual is enrolled in a School Breakfast Program including:
  - Approval/enrollment letter
Supplemental Nutrition Assistance Program (SNAP)
- Copy of official document confirming the individual is receiving SNAP benefits including:
  - EBT/SNAP card
  - State benefit portal screenshot (showing current SNAP enrollment)
  - Enrollment/benefit letter
  - Other official letter
Supplemental Security Income (SSI)
- Copy of official document confirming the individual is receiving SSI benefits including:
  - SSI approval letter
  - SSI COLA (cost-of-living adjustment) letter
  - Bank statement showing SSI deposit
Temporary Assistance for Needy Families (TANF)
- Copy of official document confirming the individual is enrolled in TANF including:
  - TANF approval letter
  - State benefit portal screenshot showing TANF enrollment
Tribal Head Start
- Copy of official document confirming the individual is enrolled in a Tribal Head Start program including:
  - Approval/enrollment letter
  - Student portal screenshot
  - Other official letter
Tribal Temporary Assistance for Needy Families (TTANF)
- Copy of official document confirming the individual is enrolled in TTANF including:
  - TTANF approval letter
  - Other official letter
Veterans and Survivors Pension benefit
- Copy of official document confirming the individual is receiving program benefits including:
  - Official VA letter showing they are receiving specifically the Veterans and Survivors Pension (letters from the VA showing retiree or disabled benefits are not acceptable)
Women, Infants, and Children (WIC)
- Copy of official document confirming the individual is enrolled in WIC including:
  - WIC approval letter
  - WIC card (with name included or accompanied by an ID)
  - WIC portal screenshot

^* Program enrollees under the age of 16 cannot be verified. If the program enrollee is under 16, the applicant information submitted needs to be that of their guardian. Documents provided confirming program enrollment must list the guardian's name or a form of government ID for the guardian along with their enrollee’s document.

Question 4

I submitted my Access from AT&T application. What do I do next?

Accepted Answer

Check your email from SheerID Verification (verify@sheerid.com) and follow the instructions in the email for next steps. If you can’t find the email (be sure to check your Spam or Junk folder), then give us a call and the email can be re-sent to you.

For any questions or further assistance, you can reach us at:

English - 855.220.5211
Spanish - 855.220.5225

Hours of operation:
Monday-Friday: 8 a.m. to 8 p.m. CT
Saturday: 9 a.m. to 7 p.m. CT
Sunday: Closed

Question 5

What low-cost options are available for wireless services?

Accepted Answer

Check if you receive any wireless discounts or benefits from your employer, school, or organization through our AT&T Signature Program.

If not, see if our postpaid Value Plus plan or any of our Prepaid options better meets your needs.

Question 6

What other tools and resources are available to learn how AT&T is bridging the digital divide?

Accepted Answer

AT&T is committed to helping bridge the digital divide by providing ways for more people to connect. We actively support broadband affordability, access and adoption. We are establishing spaces with free access in communities that most need it. And we are investing our resources and knowledge in advancing the digital skills for people to succeed and thrive. To learn more about all the ways AT&T is helping to bridge the digital divide and what tools and resources may be available to you, visit the AT&T Digital Divide website.

Tu carrito está vacío

Servicio de Internet confiable y asequible | Acceso desde AT&T

Mantente conectado con Internet asequible

¿Cómo puedo calificar para Access de AT&T?^TM?

¿Nuevo en AT&T?

Consulta tu disponibilidad

Aplicaciones aprobadas

Ingrese su dirección para comenzar

Clientes actuales de Internet de AT&T

Preguntas frecuentes

Servicio de Internet confiable y asequible | Acceso desde AT&T

Mantente conectado con Internet asequible

¿Cómo puedo calificar para Access de AT&T?TM?

¿Nuevo en AT&T?

Consulta tu disponibilidad

Aplicaciones aprobadas

Ingrese su dirección para comenzar

Clientes actuales de Internet de AT&T

Preguntas frecuentes

¿Qué es el programa Access from AT&T y cómo sé si soy elegible?

¿Cuánto cuesta Access from AT&T y cómo lo solicito?

¿Qué documentación de respaldo debo proporcionar con mi solicitud de Access from AT&T para calificar?

Envié mi solicitud Access from AT&T. ¿Qué hago a continuación?

¿Qué opciones de bajo costo están disponibles para los servicios inalámbricos?

¿Qué otras herramientas y recursos están disponibles para saber cómo AT&T está cerrando la brecha digital?

¿Cómo puedo calificar para Access de AT&T?^TM?