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Alphabetical product listing: A-C | D-F | G-I | J-L | M-O | P-R | S-U | V-Z
Announcement Services - Enhances customer service by providing callers with periodic custom messages or music while they wait for their call to be answered. Area Wide Networking (AWN) - Improves your productivity by enabling you to originate calls within geographically different locations using abbreviated dialing. Both parties may be in locations serviced by a different central office switch and different telecommunications systems. Assume Dial 9 - Enables you to access the public network without dialing a 9 first, saving time. Attendant Camp On - Transfers calls to a busy station. Later, when the busy station becomes idle, it automatically rings and is connected to the waiting call, eliminating the need for a callback. Attendant Console - A special customer provided telephone instrument that can be used to perform functions such as answering incoming calls, completing outgoing calls for restricted stations, etc. Offers you the flexibility you need when calls must be handled by a central attendant. Authorization Codes - Identifies callers for billing purposes, giving you better control over your network and preventing unauthorized usage. Auto Identification of Outward Dialing (AIOD) - Automatically tracks outgoing calls to the Centrex station number where the call originated. Helps to manage communication costs. Automatic Callback - Automatically calls you back, if you receive a busy signal on an intercom call, once the busy line becomes available. This should not be confused with CLASS Automatic Callback, which uses the *69 access code to dial the last caller back. Automatic Line Preselect - Automatically connects to a line when the handset is lifted. Automatic Route Selection (ARS) Basic - Scans outgoing calls (calls that terminate outside the Centrex system) for the most cost-effective route to carry the call, which can save money. Automatic Route Selection (ARS) Deluxe - Enables ARS Basic to include:
Blind Transfer with Recall Identification - Allows you to transfer a call to another party without waiting for that party to answer. If the party does not answer within a specified period, the call is Returned to the originial station. Call Camp On - Allows you to direct an audible tone signal to any busy Centrex line not equipped with Call Waiting, alerting the other station user of an important incoming call. Call Camp On-Selective - Similar to Call Camp On, allows you to direct an audible tone signal to any other station line, alerting the other station user of an important incoming call, by dialing a code. Call Detail Recording Service (CDRS) - Provides you with network calling information, which can be retrieved at a later time from the central office, for tracking purposes. Call Detail Recording System - Provides you access to stored local and toll calling information. Enables you to track calls and manage communication costs. Call Diverting - Helps you control costs by preventing completion of calls to preselected areas. For example, a lobby phone can be restricted to local calls only. Call Forwarding-Busy - Automatically routes calls to a busy station to a preselected Centrex line inside the system, increasing the chance that customer calls will be answered. Call Forwarding-Busy/Don't Answer-Internal/External Split - Improves customer service by enabling you to forward incoming calls to predetermined Centrex lines depending on where the call originated ? internally or externally. Call Forwarding-Call Waiting Calls - Improves customer service by enabling station users with Call Forwarding and Call Waiting options to automatically forward Call Waiting calls to a predetermined destination, if they are not answered within a set period of time. Call Forwarding-Don't Answer - Automatically routes incoming calls to a preselected line, inside or outside the Centrex group, if the called number is not answered after a preset number of rings, thereby improving customer service. Call Forwarding-Variable - Enables you to route incoming calls to a preselected line inside or outside the office, including to a cellular phone. Gives you the freedom to move around and not miss an important call. Call Forwarding Multi-Path - Provides system control for incoming calls by letting you forward multiple incoming calls to a predesignated telephone number. Call Forwarding over Private Facilities - Provides flexibility and control over incoming calls by automatically forwarding calls to a specific private facility access group. Call Forwarding per Key - On a digital business set, it allows each directory number to be forwarded to a different destination. Call Hold - If your telephone set is not equipped with a hold button, you can dial an access code to place a call on hold, eliminating background noise or conversations the called party wishes to keep private while he/she get answers for the incoming caller. Call Park - Users can "park" a call against a Centrex number. The call can be retrieved from another extension by dialing a code and the number where the call is terminated. Enables you to move around whereever you are needed and still have access to important customer calls. Call Pickup - You can answer calls directed to another line within the same Centrex pickup group by dialing a code, providing faster service to customers. Call Request - Lets you summon a co-worker who may be unavailable by dialing an access code. Call Request with Queue - Also lets you summon a co-worker who may be unavailable by dialing an access code. Later, the called party can determine who called while they were away and Return the calls in the order in which they were received, increasing calling efficiency. Call Transfer-All - You can transfer incoming and intercom calls to other lines within the Centrex system, eliminating the need for the caller to redial. Once the call is transferred, the line is open to accept other calls. Call Transfer-Deluxe - Allows you to transfer incoming calls to other Centrex lines or any line outside the Centrex system, such as to a cellular phone. Callers are spared the inconvenience of redialing and, once the call is transferred, the line is immediately free to take other calls. Call Waiting - While you are on the line, an audible tone alerts you of incoming calls. Provides employees the freedom to use the phone but not miss an important call. Call Waiting/Cancel - Deactivates the Call Waiting on a call-by-call basis. When on an important call, you can avoid the distraction of an incoming call. Called Number Display - Displays the last number called. Caller ID - Prepares you to help a customer by displaying the telephone number of the caller as you answer the telephone. Caller ID Intercom - This feature displays the number of the station being used to place an intercom call. Caller ID w/Name - Displays the caller's name and telephone number, enabling you to greet the caller by name. Calling Reason Display - Displays the reason why a call has been forwarded. Centrex Mate - Offers you the flexibility to make changes to your telephone lines as fast and as often as needed from your desktop. As a cost- and time-saving feature, the dial-up system prompts users through step-by-step procedures.
Centrex Message Signal Interface (CMSI) - Delivers valuable voice mail information (such as a called number), via a datalink, to the customer-provided voice mail system. Ensures the incoming call is sent to the proper voice mailbox. Centrex Routed Number (CRN) - Enables you to manage your Centrex telephone number needs in light of the FCC Number Optimization Order. CRN converts Centrex non-working telephone numbers to working Centrex telephone numbers within the Centrex common block at your location. The working Centrex telephone number can be a Bill Telephone Number (BTN), a Centrex line with Voice Mail, or a modem or fax line. CRN provides you with the control and flexibility to design and maintain your telephone network and dialing plans for future growth. Centrex Station Identification - Automatically transmits a 10-digit number and information digits to your tie trunk for calls originating in the Centrex system. This helps you with billing administration, in a private network, by identifying the calling Centrex station. Centrex Virtual Network (CVN) - Improves business efficiency and cost control by extending intercom and abbreviated dialing to multiple locations, served by multiple central offices or switching centers, within a LATA. Centrex Voice Mail (CVM) - Offers you the benefits of voice messaging without the capital investment of a standalone voice mail system. You can quickly and easily send, retrieve, edit, archive, erase and forward copies of these messages to others. Messages can be labeled as urgent and/or private, receipt can be confirmed, and greetings can be customized. Conference Arrangements - Links up to six parties on a single Centrex line. Employees can discuss issues and make decisions in "real time," thereby reducing the delay of multiple calls and "telephone tag." Conference Calling, Three-Way - Links up to three parties on a single Centrex line. Employees can discuss issues and make decisions in "real time," thereby reducing the delay of multiple calls and "telephone tag." Consultation Hold - To get the information you need to complete a call, you can place the first party on hold and dial a second party on the same line. When finished, simply Return to your first party without the inconvenience of redialing. This reduces "telephone tag" and the need for an additional telephone line. Custom Calling Name on Centrex - Improves your employee's productivity! CCNAM is a line feature that provides employee internal and external calling name display for calls that originate and terminate within your Centrex system. For external calls leaving your Centrex system, it protects your confidential employee name and extension information by simply displaying your Company listed name and number. CCNAM provides your employees the ability to manage their internal calls with much greater efficiency. It allows you to prioritize and organize your calls given the calling party information displayed. Furthermore, CCNAM gives you the control of what names and numbers will be displayed (internally) through self population of your Customer Data Directory. Your Data Directory is stored in a separate partioned database in the SBC network and accessed any time over the Internet. A subscription to Centrex Caller ID is required along with compatible display equipment. Customer Dialed Account Recording (CDAR) - Simplifies call tracking and facilitates bill-back procedures by requiring users to enter additional digits when dialing an outbound number. Customer Local Access Signaling Services (CLASS Features) - Where available, these convenience services are compatible with a Centrex system and can be added on a per-line basis. They include:
Customer Station Rearrangement - See Centrex Mate. Customized Call Diverting - Enables you to designate which area codes and/or exchange numbers should be blocked or allowed when these numbers are dialed from a station within the group. Helps control costs. Direct Connect Originating - Enables you to automatically dial a predetermined telephone number as soon as the receiver goes off-hook. A visitor can pick up a telephone line in the lobby and automatically be connected with someone who can assist them. Direct Connect Originating with Delay - Enables you to establish a time delay of one to 20 seconds before automatically dialing a predetermined telephone number when the receiver goes off-hook. Gives you additional time to make an outgoing call before someone is automatically summoned to assist you. Direct Inward Dialing (DID) - Outside callers can reach their party directly rather than by going through a central attendant, adding convenience and improving customer service. Direct Outward Dialing (DOD) - You can place outside calls without using a system attendant or waiting for an available line, improving efficiency. Direct Station Select / Busy Lamp with Fast Transfer - This feature provides a single key to monitor the station status of a directory number through the use of lamp states. It also provides direct dialing to the monitored directory number on a transfer basis without having to dial the directory number. Directed Call Park - Enables you to "park" or place a call on hold against another telephone number in the system. The parked call may be retrieved by any line in the system by dialing a code and the telephone number the call is parked against, providing quick access to the party your customer needs to reach. Directed Call Pickup - Improves customer service by enabling you to answer calls directed at any station number within the Centrex system. To eliminate the risk that more than one person will respond to the call and confuse the customer, a nonbarge-in feature may be added to the line. Directory Number Hunt (DNH) with Call Waiting - Each DNH group has its own main directory number (DN). The number of lines hunted depends on the hunting option (circular or segmented) assigned to the DNH group. Circular hunting hunts all lines in the hunt group regardless of the starting point. Segmented hunting stars at the number dialed and ends at the last number in the group. Display Capability - Ability for a phone to display called numbers, names, IDs, and calling reasons. Distinctive Ringing and Call Waiting - Tone Lets you know who's calling by assigning different ringing patterns for calls coming from inside or outside the system. Tells you whether to answer the phone with your name (for an internal call) or with the company name (for an outside call) thus customizing service. Do Not Disturb - Intercepts incoming calls to individual Centrex lines or a group of lines during specified periods of time when you don't want to be disturbed, freeing you to conduct other business. End-to-End Signaling - Lets you send Dual Tone Multi-Frequency (DTMF) digits to another party by using a dial pad (see Touch-Tone). For example, if a Centrex subscriber wishes to enhance service by enabling a customer to track the status of an order, service can be arranged by requiring the customer to enter an account number via a key pad to gain access to the information. Equal Access for InterLATA Calling - Once an interexchange carrier (IXC) for long-distance service is selected, you can complete these calls without dialing extra digits or access codes, increasing dialing efficiency. Executive Busy Override - Allows you to break in on the ongoing connection of another busy station. Feature Buttons - Give you one-touch access to multiple Centrex features such as Call Waiting and Call Hold. Ground Start Line - Centrex lines equipped with ground start signaling can be terminated in a private branch exchange (PBX) system, an automatic call distribution (ACD) system, or a multi-functional system (hybrid). This is flexible to your needs. Group Intercom - All Centrex users can be arranged into intercom groups of up to 99 members. Each number is assigned a unique two-digit number. Hunting Arrangements - Increases the chance that customer calls will be answered by permitting incoming calls to scan through a sequence of prearranged lines, passing over busy lines until an idle line is found. If no lines are open, voice mail or a busy signal is provided. Intercom Calling - Allows you to directly dial other system users using a three- to five-digit extension number, without incurring usage charges for the call. Saves time and money. Last Number Redial - For added convenience, lets you automatically redial the last number called using an access code for Basic Centrex or a designated button for an Electronic Key Line Centrex terminal. Leave Message Activation Serves three functions:
LINE-BACKER® - LINE-BACKER protects you from repair bills if your inside phone wiring or jacks disrupt phone service. For a monthly charge, LINE-BACKER covers inside wire maintenance between the SBC network interface and your phone jack(s) and common equipment. Restrictions and limitations apply. Listen On Hold - Allows you to place a called party on hold and listen through the speaker to another message. Make Busy-Access Code - Makes a line busy for all incoming calls when the key is activated. Frees you from the distraction of incoming calls. Make Busy-Key - On phones properly equipped, makes a line permanently busy when the key is activated and normal when not activated. Eliminates the need to dial an access code, which can save time. Make Busy except on Group Intercom - On phones properly equipped, makes a line permanently busy when the key is activated and normal when not activated except when the Group Intercom function is in use. Message Retrieval Display - Display light that indicates when a message is in your voice mailbox. Message Waiting Activation Control - Implements the Call Request feature, which allows message queuing between Centrex stations. Message Waiting Indication-Audible - For telephones not equipped with a voice message waiting lamp, when the handset is picked up, you will hear a distinctive tone telling you a message is waiting. Message Waiting Indication Lamp - On specially equipped telephone sets, a light on the set notifies you that a message is waiting, enabling you to Return calls promptly. Multiple Appearance Directory Number (MADN) - Provides you with the capability to terminate duplicate telephone numbers on EKL-type sets or single-line sets. Multiple Call Arrangement (MCA) - Allows more than one Centrex user to be active on the MADN simultaneously. Music On Hold - Broadcasts music for callers to hear while on hold, improving customer satisfaction. Network Speed Calling - Improves calling efficiency by enabling you to record up to 1,000 frequently called numbers per system, which you can access via individual lists of up to 100 numbers each. Night Answer - Incoming night calls can be automatically routed to a predesignated Centrex line or intercepted by a Centrex user with a dialing code. Gives you the flexibility you need to service incoming calls. On-Hook Dialing - Allows you to dial a number while the handset remains on the switchhook. Open Interface - Lets you connect to a DS1 facility via a central office interface unit, eliminating the need for a multiplexing assembly and its associated capital expenditure for termination equipment. Personal Call Screening - Enables you to override the Call Forwarding feature of another Centrex station, and Return the call back to that station for handling. Pickup Held Conference Call from Shared Directory Number (DN) - Gives you the ability to bridge a held call even though the call appearance is not shared. (Directed Call Pickup with Barge-In is required to activate this capability) Private Facility Terminations - Lets you access various types of public and private switching arrangements such as tie lines, foreign exchange (FX) lines, and inward and outward WATS service at customer owned or leased facilities. Query Busy Station - Allows up to 128 Electronic Key stations to query the busy/idle status of one designated station within the group. Queue Slots - Enables call centers to hold incoming calls in a delayed state until an agent position becomes available, maximizing company resources. Repeat Alert - A line option that generates a series of up to seven warning tones. It alerts you that another incoming call has terminated on the set and that a caller is waiting. Ring Again Idle Set - Allows you to be notified when the line becomes idle. Ringing Options for MADN - Provide additional ringing options to MADN groups. Includes the option of having the line ring or not ring. Secondary Directory Telephone Number - Provides a digital business set with a second line. Allows you to use any of the features already assigned to the set. Secondary MADN Call Forwarding - Allows secondary MADN numbers to activate or deactivate call forwarding from their sets. Set Inspect - Allows you to display a variety of information on digital business sets:
Short Hunt - Allows incoming calls to hunt through a set of directory numbers to connect to. Single Line Extension - Enables you to have a single telephone line work at multiple stations within the same building, or at different premises locations within the same central office or switching center. Eliminates the need for an additional line and reduces the chance that an important phone call may be missed. Speed Calling-Changeable - Improves your calling efficiency for frequently dialed numbers by allowing you to dial a one-digit code, for a maximum of six preprogrammed numbers per list, or a two-digit code, for a maximum of 30 preprogrammed numbers per list. Speed Calling-Expanded Number Group - Improves your calling efficiency for frequently dialed numbers by allowing you to dial a code for a list of preprogrammed numbers. The maximum number of stored telephone numbers depends on the serving SBC switching center or central office. Speed Calling-Long - Each user can quickly call up to 30 preprogrammed numbers by dialing an access code, saving time when dialing frequently called numbers. Speed Calling-Short - Each user can quickly call up to 10 preprogrammed numbers by dialing an access code, saving time when dialing frequently called numbers. Station Message Detail Recording (SMDR) - Provides information for tracking purposes on calls originating from SBC Centrex lines that terminate at locations outside of the Centrex system. The calling information, which is generated by the SBC switching center or central office, is provided to the customer's premises via a datalink that is connected to the customer premises equipment. Stop Hunt-Access Code, Key - Deactivates the hunting feature assigned to a line (see Hunting Arrangements). Supplemental Three-Digit Dialing - Gives you quick access to emergency station lines (e.g., security) on the same Centrex system. Switched Services Network Access - Gives you simple dial-up access to switched private-line networks for incoming and outgoing calls. Keeps multiple locations connected. Time and Data Display - Phone set can display both the time and other data determined by an incoming or outgoing phone call. Touch-Tone - You can speed your dialing process by using a touchtone pad instead of a rotary dial. This feature also enables you to respond to some telephone answering systems that require the use of a key pad for faster service. Transfer Calls to Restricted Station - Directs incoming calls originating outside the Centrex system to a designated station that is restricted from receiving internal calls. Allows you to designate how important calls should be handled, keeping the lines free from internal calls that can be handled elsewhere. Trunk Verification from Designated Station - Provides audible transmission-level testing for trunk groups associated with a Centrex system to ensure the lines are working. Uniform Call Distribution (UCD) - Distributes incoming calls evenly to groups of lines in a special hunting arrangement, thus maximizing the resources of your business. Usage Billing by Line Number - Bills outbound calls that incur message units or toll charges to the individual phone number where the calls were made, helping you better manage communication costs. Virtual Routing - Provides routing and call completion over 24 software-defined access paths for ValueLink Premier (interLATA toll service). Helps you manage communication costs. |
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