AT&T Store Philadelphia Ivy Ridge

I found out I'm not the only one this happened to, they tried steering me from curbside pickup to come into the store in order to sell me an expensive phone.. manager talks to people as if he doesn't honed their business.

This is my first negative review, I thought I wouldn't write a review unless it was positive, but this needs to be known - I upgraded my Grandmom's cell phone since her current phone broke. I ordered everything online to be picked up curbside, I waited two days, didn't recieved the confirmation email to pick up, so I called the store new years day, they were open. Zach answered three phone and couldn't answer any of my questions maybe he is btw, so the maner took over the call and made it worse, he escalated the situation by trying to be a snartass, talking condescending, arguing with me, and he threatened to.l cancel my order , I agreed , he hung up on me. He's obviously not a very smart business man, I'm sure I've been a customer long before he was born, I am going to spend time with ATT to make sure this doesn't happen again. In the meantime, my Grandmother and I have no way of calling one another to say happy new year, she's most likely worrying about me since it's been over two days and I havent showed up with her phone..

Superb Customer Service

Thank goodness for this location and for the representatives that manage their store effect. The quality of customer service that I have experienced here has been nothing short of superb as the customer representatives I encountered were personable, professional, extremely patient and resourceful in answering my questions and in assisting me with setting up new devices on my account while also simultaneously assisting the needs of current/new guests. This location alone has been the saving grace in me remaining as an AT&T customer. Keep up the great work and support - this area definitely needs you and this location demonstrates a shining example of treating customers the way they should be treated and in providing essential support in the Philadelphia region