AT&T Store Philadelphia East Market Street

0n 11/17th I went to AT@T store at 1100 Market Street. Explain my voice problem to employee concerning voice mail. He checked and said that I Needed a new phone. After arriving home, I tried to set up voice mail on new phone. Still unable to.I repeadly called store that same night and left a message "do not send my old phone back because that apparently was not the problem. I went back to the store. the next morning and explained that I was having the same problem and that I wanted my old phone. He replied, I sent it back. I then responded, "WHY" I left you a message the same night, telling you not to send my old phone back. My point is if a customer has 14 days to change their minds, why would you send their old phone back? That makes no sense!!!! Lastly I called tech support on 11/20/21, a.m., and was told that all "AT@T customers are having voice mail problems actually,for awhile. There's a glitch in the system. No AT@T Customer can access their voice mail. Now I'm stuck with a phone I don't need. Not to mention. I haven't had a plan in a year. The last thing I need is a large cell phone bill for nothing. Also, tech support also stated that all your employees were aware of the problem. Did he need a commission that badly. Please advise!

Trash. This place will take your money. They’re scam artists. They sold me a defective phone that I had for two days and wouldn’t let me exchange it.

Horrible. They sold me a defective phone on 8/19and expect me to be responsible. When I asked for the manager’s contact info I was told She’s on vacation”. Do NOT go there!

The assistant store mgr is rude and needs more training via customer service and her job as a whole. This type of service will have a lifelong At&t customer never using their services again.

She was rude didn’t know her job and cancelled a order that she was not too. The worst customer service ever. Go to another store she was the biggest liar around.