AT&T Store Philadelphia Aramingo Avenue

This is the worse store I have ever been to. I have had to wait outside for an hour to pick up something I purchased at 6:00 am this morning. This is bullshit. There are 4 workers in this store and 2 of them are working. This is the laziest crew I have ever seen.

BEWARE THE EMPLOYEES ARE SCAMMERS. I don’t remember the employee’s name, but he had an English accent. I specifically told him I wanted the unlimited prepaid plan and this guy explained everything to me using the term “prepaid,” (even wrote it down in the notes he gave me) but he signed me up for an unlimited postpaid plan (at the time I didn’t know there was a different sign up process for prepaid and postpaid so I didn’t realize in the moment he was signing me up for the wrong plan). He then gave me a discount so that my first bill would be a similar price to the actual prepaid plan I initially wanted (however when I received my bill I noticed the price was still $10 higher than the actual prepaid plan even after the discount). I went back to this store 6 days after getting the service and was told I couldn’t change my plan until after the first month. So I decided to switch my carrier that same day so I won’t have to deal with these scammers anymore. Afterwards, I called customer service and was told since I had their service for only 6 days I wouldn’t have to pay the full month price and my bill would be updated to reflect my usage, but nothing has changed and I’m stuck with a $115 bill. At this point I’m too tired to even deal with the situation anymore so I’m just going to pay off the $115 and stick with T-Mobile.

Great customer service

Worse store ever, I jus got to this company and it was the biggest mistake ever, stay away. So nice when selling you something, but when fixing their problems, no help. I was given the wrong phone and took it back, and they didnt have the phone in stock or so, so to keep that number I had to add awhole other line of service, so I fell for it, was told I was getting a galaxy s10 this time, I get home, and notice that it wasnt, it was a galaxy A10, so I had to keep that til the original one came in the mail, and with work and all I take it when I got the first chance, and was given the run around that night, told to come back tomorrow when inventory came in, to only hear that last night was the last eligible night to return. These workers are the stupidest I've ever seen. I hope they have atleast one that's willing to help fix their wrong doing. Please tell me what to do to fix this issue, I have 3 lines that are needed and a forth line that hasnt even been turned on or anything that were paying for, I need help, someone give me some advice or way out,

Terrible customer service, and absurd wait times! 9/10 workers at this location look, sound & act like they hate their jobs. AT&T really has to do something about this store, it’s a terrible representation of such a reputable company.
Note: I’ve been to this location several times, my most recent visit I stood in line for 53 minutes. While waiting, myself and another customer saw 1 AT&T female worker & 1 regularly dressed male standing outside of the store, more to the side of Forman Mills, smoking weed right outside the doors, while customers and their children had to walk past them and smell that JUNK. At first I thought to myself “there’s no way they could be that ignorant and careless”, but then when the female came in the store to return to “work”, you could vomit from the putrid smell radiating from her.
The mentality, and the pure ignorance, is disheartening.