AT&T Store Philadelphia Aramingo Avenue

Manuel F. was super kind, efficient, and helpful. I was in and out quickly to pay a bill. He took care of me.

Shout out to the worker Jessica. So nice and efficient helping everyone. Greets every person that walks in and out. She was great

This is the worse store I have ever been to. I have had to wait outside for an hour to pick up something I purchased at 6:00 am this morning. This is bullshit. There are 4 workers in this store and 2 of them are working. This is the laziest crew I have ever seen.

BEWARE THE EMPLOYEES ARE SCAMMERS. I don’t remember the employee’s name, but he had an English accent. I specifically told him I wanted the unlimited prepaid plan and this guy explained everything to me using the term “prepaid,” (even wrote it down in the notes he gave me) but he signed me up for an unlimited postpaid plan (at the time I didn’t know there was a different sign up process for prepaid and postpaid so I didn’t realize in the moment he was signing me up for the wrong plan). He then gave me a discount so that my first bill would be a similar price to the actual prepaid plan I initially wanted (however when I received my bill I noticed the price was still $10 higher than the actual prepaid plan even after the discount). I went back to this store 6 days after getting the service and was told I couldn’t change my plan until after the first month. So I decided to switch my carrier that same day so I won’t have to deal with these scammers anymore. Afterwards, I called customer service and was told since I had their service for only 6 days I wouldn’t have to pay the full month price and my bill would be updated to reflect my usage, but nothing has changed and I’m stuck with a $115 bill. At this point I’m too tired to even deal with the situation anymore so I’m just going to pay off the $115 and stick with T-Mobile.

Great customer service