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Unlock your AT&T phone or device

Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot so you can use it on another wireless network. iPads and wearables are already unlocked.


Quick answer
FREQUENTLY ASKED QUESTIONS

Is my device ready to be unlocked?

Do I have to unlock my device to travel internationally?

ArticleINSTRUCTIONS & INFO

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts to submit your request.

Heads up:
  • We can help you unlock your device even if you don’t have our wireless service. As long as you have an eligible device that works on our network, you’re covered.
  • Trying to unlock your device screen? Find out how
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Check your request status

Here’s how to track the status of your request:
  • Check your email or text messages for updates and instructions. Check your spam folder if you don’t see an email.
  • Go to att.com/deviceunlock/status and follow the prompts.
Good to know:
  • If you can’t find the email or text message we send you, you can submit another request and we’ll resend it.
  • If your device isn’t eligible to be unlocked and you’re traveling internationally, you can choose an AT&T International Plan.
  • It usually takes a few minutes to approve your request, but may take up to 48 hours. Note: If you don’t have a wireless phone account, you must confirm your request through the email we sent you.
  • iPads® and wearables are already unlocked so you don’t have to submit an unlock request for them.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
Military exception:

On active military duty? Let us know when you submit your request. We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents. You don’t have to complete your installment plan or contract to be eligible to unlock your device.
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Get instructions to unlock your device

Once your request is approved, check your text messages or email for instructions and your unique unlock code, if applicable (iPhones don’t have unlock codes). If you lost your code, resubmit the request and we’ll resend it to you. Find detailed instructions to unlock your specific device (PDF, 369k).

 
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