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Keep your computer running clean and smooth

If your computer is running slower than normal, we have the tips and tools for you. Try our Troubleshoot & Resolve tool or tips for cleaning things up.

GUIDED PROCESS

Troubleshoot slow browsing

Visit Troubleshoot & Resolve to run diagnostics, detect problems, and help find the right solution for your computer. Use your ID and password for personalized support.Fix it now
INSTRUCTIONS & INFO

Clean up your computer

Tips for computer cleanup

There are lots of simple things you can do to potentially increase your computer's performance. Follow these tips and consult your computer's manufacturer's website for additional information.
  • Uninstall programs and applications that you no longer use. Programs and applications you do not use may run in the background on the computer they are installed on.
  • Delete unnecessary files, especially music, video, and picture files from your computer. These types of files normally take up more space on your hard drive than other types of files.
  • Clear your cookies and cache. These two simple actions clean out your computer's temporary internet files, enabling it to run closer to maximum capacity. Windows Vista and Windows XP users can use our Quick Fix tool to clear the cache on their computer. Clearing your computer's cache may help speed up your web surfing experience.
  • Give your computer a check-up with AT&T Internet Security Suite - Powered by McAfee. This simple download will whip your computer into shape by stopping viruses, spyware, hackers, and restoring your peace of mind while using your computer.
  • Windows users can run a disk cleanup to free up space on their hard drive. AT&T ConnecTech®1 provides solutions for your computer and home network needs at an affordable price. Learn more about AT&T ConnecTech solutions by visiting our website or by calling 866.294.3464.

Troubleshoot & Resolve from your TV

If you have U-verse TV service, you can try our Troubleshoot & Resolve tool right from your TV.

From your U-verse remote control:
  1. Press Menu.
  2. Use the right arrow to scroll to Help.
  3. Use the down arrow to scroll to Troubleshoot & Resolve.
  4. Press OK.
  5. Use the right arrow to scroll to Internet.
  6. Press OK.
  7. Follow the prompts on your TV.

Additional help

Clear cookies and cache
Learn how to clear your cookies, cache, and history to keep your internet browser running smooth.

AT&T Internet Security Suite – Powered by McAfee
Learn how the AT&T Internet Security Suite can help keep you and your computer protected.

See all important details
Last updated: November 23, 2018

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