Manage your install or repair appointment

Check, change, track or cancel your appointment. Plus, learn how to get ready for your service technician.

Appointment details

Sign in to get your appointment details and get notified when your technician is on the way.

Get ready for your tech

We want your installation to be as stress-free as possible.

  • Make sure someone 18 or older is available for the entire installation. It usually takes about four hours.
  • Don’t cancel your current service until we install your new service.
  • The field tech will activate your service and show you how to use your new equipment.
  • Our field techs can’t move TVs or furniture, so make sure wall outlets and other areas are easy to access.

FYI: Have AT&T Internet or AT&T Internet Air™? Download the AT&T Smart Home Manager app from the Apple App Store or Google Play store. Use it to track your order, prepare for an appointment, and more.

For traditional home phone or DSL service

  1. Go to
  2. Choose Home Phone.
  3. Enter your home phone number and select Continue.
  4. Select Check Trouble Report Status.
  5. Sign in with one of the following to see your appointment details:
    • Your home phone number and the last four digits of the account owner’s Social Security number
    • The user ID and password on the account
Last updated: November 3, 2023

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